Analysis of the Latin American Contact Center Outsourcing Services Market

Latin America Becomes More Competitive for Nearshoring
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Published: 15 Jul 2015

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as the main market for offshoring, whereas the demand from Spain was negatively impacted by the national economic crisis in this country. This report will provide segmentations and forecasts regarding market size, offshoring markets, vertical industries, service function, market share, and several revenue breakdowns as well as drivers and restrains and main trends.



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