Asia Pacific Hosted Contact Center Market CY2005

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Published: 6 Nov 2006

Hosted Contact Center is a network-based contact center service, where the service provider hosts the contact center infrastructure and leases out functionalities, applications, and features to end-users. This concept is relatively new in Asia Pacific and the market is in its infancy stage and is only beginning to see adoption of such services in some parts of the region. There are only a few service providers in the market that are currently offering these services. As interest level in such services rises, more service providers and vendors are looking to partner to bring this offering to the market. The market outlook for hosted contact centers is very promising in the Asia Pacific region.

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