Unified Communications (UC) Market in the Gulf Cooperation Council (GCC), 2016–2021

Competitive Pricing, Customer-friendly Service Level Agreements and a Wide Range of UC Offerings Under One Roof Would Remain Critical for Growth
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Published: 3 Apr 2017

Globally, enterprises are working together to create a connected world. This comes at a time when concepts such as employee mobility, Bring Your Own Device (BYOD) and work from home are seeping fast into the corporate ecosystem. Employees are given flexibility of work, so as to avoid the regular travelling to office. Simultaneously, businesses remain connected with customers across multiple geographies over conferencing services, email, and Internet Protocol (IP) telephone networks to bridge the communication gap while avoiding physical travel. In a nutshell, collaboration solutions play a key role in binding stakeholders in business: customers, employees, suppliers, and decision makers, by making communication seamless across channels, devices, and touchpoints. This research service analyses the state of the collaboration (unified communications applications and services) market in the GCC region. As this part of the world is among the emerging markets, it offers substantial growth opportunities for UC vendors and services providers. Governments in Saudi Arabia, UAE, and Bahrain are making high investments in digitalization and economic development which, as a result, would help the acceptance of collaboration solutions. This Frost & Sullivan study starts with defining the various UC applications and services segments, the Mega Trends affecting growth, a look into how these trends have changed over the years, and their impact on the overall development of UC in the GCC. Various market drivers and restraints are identified. These are expected to shape the future of collaboration. In-depth market sizing and estimations are done till 2021 for UC applications and services separately and an understanding is created around major industry verticals and horizontals. Finally, the research provides an analysis of the UC market across each of the six GCC nations that are expected to grow substantially. The study is expected to be helpful for UC application vendors, service providers, investors, market evangelists, and government bodies in gauging the current market scenario and future potential till 2021. Key Questions This Study Will Answer: (1) What is the current state of the overall UC applications and services market across GCC countries? (2) What are the specific drivers and challenges to growth for UC in GCC? (3) What is the market size of UC applications and services. How is the vertical split and what are the trends? (4) What would the market look like by the end of 2021? (5) How are each of the countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman) currently performing and what potential do they hold till 2021? (6) What are the top growth opportunities for companies in the GCC?



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