Future of Parts and Service Retailing in the Automotive Aftermarket

Bricks and Clicks Convergence, B2B eCommerce to Drive New Service Models
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Published: 22 May 2015

Ten to 15% of all global parts revenue will be generated online by 2025, including both developed and emerging regions. This research analyzes how evolving technology and consumer behavior will change the way that vehicle owners shop for automotive parts and service in the future. With a focus on "bricks and clicks" convergence and business-to-business (B2B) eCommerce, it explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various parts and service retailers from all regions of the world, and provides case studies to support the key findings. The base year is 2014.

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