North American Hosted IP Telephony and UCaaS Market, Forecast to 2023

Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications. Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons. Provider repositioning and strategy realignment are likely to determine the industry’s evolution and growth trajectory over the next few years. M&A, bankruptcy protection, internal reorganization, international expansion, as well as solution repackaging will aim to improve industry health and boost customer confidence in service and company long-term viability. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Market growth over the forecast period will be driven by both existing provider new user acquisition as well as the entry of new service providers and/or launch of new UCaaS solutions. Key growth opportunities in the UCaaS market exist in the following areas: • UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility) • Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services) • Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials) • Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise) • Greater market reach (e.g., channel expansion, international presence, digital engagement) While more “traditional” UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of “productivity UC”, “vertical UC”, “IoT UC” and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics. As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds.
Published: 21 Sep 2017

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  • Total Hosted IP Telephony and UCaaS Market: Two Main Types of Hosted IP Telephony and UCaaS Architectures, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis—Selected Participants, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Porter’s Five Forces, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Country, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Customer Size, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Type of Access, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Key Market Drivers, North America, 2017–2023
  • Total Hosted IP Telephony and UCaaS Market: Top IT Challenges, North America, 2017
  • Total Hosted IP Telephony and UCaaS Market: Top Drivers for IT Investment, North America 2017–2019
  • Total Hosted IP Telephony and UCaaS Market: Value of Cloud-based Solutions Among Users, North America, 2017
  • Total Hosted IP Telephony and UCaaS Market: Key Market Restraints, North America, 2017–2023
  • Total Hosted IP Telephony and UCaaS Market: Risks Associated with Cloud-based Solutions, North America, 2017
  • Total Hosted IP Telephony and UCaaS Market: Installed Users and Revenue Forecast, North America, 2015–2023
  • Total Hosted IP Telephony and UCaaS Market: Average Revenue per User per Month (Without Access), North America, 2015–2023
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Forecast by Country, North America, 2016 and 2023
  • Total Hosted IP Telephony and UCaaS Market: Penetration Analysis, North America, 2015–2023
  • Total Hosted IP Telephony and UCaaS Market: Communications and Collaboration Solutions Deployment Models, US, 2017
  • Total Hosted IP Telephony and UCaaS Market: Plans for Moving Applications to the Cloud, North America, 2017–2019
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Desktop Soft Clients, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Mobile soft Clients, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Revenue Breakdown (Without Access), North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Breakdown, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Competitive Structure, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: SWOT Analysis, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Competitor Success Factors, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Top Criteria for Selecting a Cloud Provider, North America, 2017
  • Total Hosted IP Telephony and UCaaS Market: Disruptive Forces, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2016

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