European Hosted IP Telephony and UCaaS Market, Forecast to 2023

The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel. This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.
Published: 1 Mar 2017

European Hosted IP Telephony and UCaaS Market, Forecast to 2023

ISDN Decommissioning to Accelerate Cloud Communications Adoption

The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel. This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.

Key Questions

  • What are the market and technology trends, drivers and restraints in the European hosted IP telephony and UCaaS market and how are they different from those in other world regions?
  • How big is the European hosted IP telephony and UCaaS market in terms of installed users and recurring service provider revenue? What is the growth potential for the next six years?
  • Which European countries and sub-regions present the largest growth opportunities for hosted IP telephony and UCaaS?
  • What are European businesses’ perceptions of cloud benefits and issues; how satisfied are they with their cloud deployments; and which enterprise solutions are they looking to move to the cloud?
  • What is the nature of the competitive landscape in this market and how are the different service providers positioned in terms of growth strategies and competitive differentiators?
  • What are the key success factors in the European hosted IP telephony and UCaaS services market? What are the main growth opportunities in the European region?

Features of this Research

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