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Contact Centers, Industry Research, Global

This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Three CX Trends Heading into 2019—A Postcard from the Technological Edge
Three CX Trends Heading into 2019
12 Mar 2019
Latin America and the Caribbean; Customer Service Leadership Award - Business Transformation and Customer Care Services 08 Mar 2019
Indian Contact Center Applications and Services Market, Forecast to 2022
Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience
22 Feb 2019
End User Priorities for Customer Engagement in Europe, 2018
Navigating Digital Transformation in Contact Centers
21 Feb 2019
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes
28 Jan 2019
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
24 Jan 2019
North America; Product Line Strategy Leadership Award - The Cloud Contact Center Industry 21 Dec 2018
SAP Customer Experience—Making "Legacy IT" a Competitive Advantage 14 Nov 2018
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
08 Nov 2018
North America; Market Leadership Award - The Outbound Dialing Systems Industry 22 Oct 2018
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Engaging the Customer and Employee Uplifts the Customer Experience
22 Oct 2018
North America; Product Line Strategy Leadership Award - The Business Process Outsourcing Customer Care Industry 15 Oct 2018

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