Juan Gonzalez

Juan Manuel González serves as Research Director within Frost & Sullivan's in Latin America. He focuses on Customer Experience, Contact Centers, Unified Communications & Collaboration Solutions areas. González has over 15 years of experience in the industry, his know-how lies in managing strategic consulting projects and market intelligence studies, as well as monitoring emerging trends, technologies and market dynamics. He holds a Bachelor’s Degree in Political Science (Cum laude) and a Master's Degree in International Economic Relations from the University of Buenos Aires (Argentina).