Those companies that scored higher than the benchmark in each category are awarded the status of Finalists.
These first stage winners (Finalists) are invited to advance to the second stage—a qualitative round consisting of essay response to a series of questions for each category.

There is a flat $95 nomination fee, regardless of the number of categories you select.

January 5th, 2024 – Second Round – Qualitative Submissions Must Be Completed by Finalists.

The full list of Finalists will be released on November 15, 2023. Finalists will receive a PDF copy of the press release, as well as the PR Newswire link to share internally with their employees, customers and shareholders.

The five categories are for practitioners only. However, you can nominate your clients for any of the five categories. Plus, service providers can enter the Work Hard, Play Hard category, which highlights contact center culture; on-premise, hybrid and remote. More information can be found here:

https://www.customercontactmindxchange.com/east/work-hard-play-hard/

You will only be invited on November 27^th, 2023 to advance in the categories for which you placed as a Finalist in round one.  You will have until December 11^th, 2023 to complete and submit your second round, qualitative application(s).

This is the logo you have permission to use in association with your recognition.

A .png file of this logo can be sent to you by your account rep. If you would like to purchase a custom logo / digital badge to display on your website that includes the year and category of your recognition, please let us know.

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success.

The Frost & Sullivan Customer Experience practice has identified areas in which best-in-class brands continue to raise the bar for highly personalized and effortless customer experiences. By recognizing companies who are breaking new ground in customer service excellence, we have created a forum for celebrating and sharing best practices in the world of customer service. The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences.

Those companies that scored higher than the benchmark in each category are awarded the status of Finalists.
These first stage winners (Finalists) are invited to advance to the second stage—a qualitative round consisting of essay response to a series of questions for each category.

There is a flat $95 nomination fee, regardless of the number of categories you select.

January 5th, 2024 – Second Round – Qualitative Submissions Must Be Completed by Finalists.

The full list of Finalists will be released on November 15, 2023. Finalists will receive a PDF copy of the press release, as well as the PR Newswire link to share internally with their employees, customers and shareholders.

The five categories are for practitioners only. However, you can nominate your clients for any of the five categories. Plus, service providers can enter the Work Hard, Play Hard category, which highlights contact center culture; on-premise, hybrid and remote. More information can be found here:

https://www.customercontactmindxchange.com/east/work-hard-play-hard/

You will only be invited on November 27^th, 2023 to advance in the categories for which you placed as a Finalist in round one.  You will have until December 11^th, 2023 to complete and submit your second round, qualitative application(s).

This is the logo you have permission to use in association with your recognition.

A .png file of this logo can be sent to you by your account rep. If you would like to purchase a custom logo / digital badge to display on your website that includes the year and category of your recognition, please let us know.

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success.

The Frost & Sullivan Customer Experience practice has identified areas in which best-in-class brands continue to raise the bar for highly personalized and effortless customer experiences. By recognizing companies who are breaking new ground in customer service excellence, we have created a forum for celebrating and sharing best practices in the world of customer service. The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences.