august, 2019

01aug11:00 AM12:00 PMContemporary Customer Engagement Can Your Center Support itListen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organizationWebinarCategory:Webinars

Customer Engagement Webinar

Time

(Thursday) 11:00 AM - 12:00 PM

Location

Webinar

7550 1H, 10 W Dr Suite 400

Event Details

For today’s contact centers, modernizing to meet the needs of a contemporary consumer means addressing numerous roadblocks. Changing consumer preferences… New interaction channels… Legacy systems and application silos… Increasing security and

For today’s contact centers, modernizing to meet the needs of a contemporary consumer means addressing numerous roadblocks. Changing consumer preferences… New interaction channels… Legacy systems and application silos… Increasing security and governance risks.

However, using technology custom-tuned to deliver connected customer journeys across myriad interaction channels can help contact centers overcome obstacles on the road to extraordinary Customer Experience.

Join Frost & Sullivan and Noble Systems as they examine how the contact center has been impacted by the changing needs of the customer and what is being done to ease the transition.

Click here to register

You will hear:

  • How to improve agent utilization with omnichannel, multi-session interaction management
  • Why omnichannel is more than just connecting silos
  • How to lower costs by reducing hold times and dropped calls with smart inbound contact tools
  • How creating personalized and proactive customer journeys improve CSAT and brand loyalty
  • How to turn the pain of payment security and compliance into contact center productivity

Click here to register, listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organization.

Featured Panel:

Chris Hodges

Senior Vice President
Noble Systems

Nancy Jamison

Principal Analyst
Frost & Sullivan

In cooperation with:

Organizer

Frost & Sullivaninfo@frost.com 7550 1H, 10 W Dr #400, San Antonio, TX 78229

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