Future of Airlines & Airports

Our Airlines and Airports research concentrate on the needs and requirements of commercial aviation end-users, as well as the product and market strategies of their suppliers.

Our team offers high frequency global benchmarking analysis, and assesses the business model changes and digital readiness of airlines and airports of different sizes, across varied geographies. Our research team compiles a continuous stream of market intelligence on the digital transformation of airline and airport operations, and advises IT suppliers on market expansion strategies. Other industry segments that benefit from our research include ground handling service suppliers; maintenance, repair and overhaul (MRO) organizations; in-flight entertainment (IFE) and connectivity suppliers; and aircraft OEMs and system suppliers that are developing new products and services targeted at airlines and airports.

Senior Director

Janesh Janardhanan

Advisor to Ministries of Defense and leading OEMs in APAC on Defense technologies, technology forecasting, market entry, partnerships, risk assessment, budgets and spending trends assessment.

Associate Director, Aerospace & Defense

Amartya De

An aviation enthusiast with expertise in development of business growth plans across commercial aerospace segments and regional thought leadership on Asia Pacific. An expert in devising growth opportunities for leading industry participants across MRO, airports, airline, OEMs, and Business Aviation segments.

Senior Research Analyst - Aerospace & Defense

Abhilash Varkey Abraham

More than 4 years of experience in the Information Technology segment of commercial aviation, including 2 Year of experience in market research

  • Qualitative market analysis
  • Product Development
  • Primary & secondary research
  • Competitor analysis
Research Director - Aerospace & Defense

Nripendra Singh

Over 14 years of experience in Commercial Aviation (Airline & Airport), which includes 5.5 years with a major airline in revenue management role and 4.5 years in the strategy and airline marketing role at airport.

Particular expertise in:

  • Strategy & Business Development
  • Product Development & Airline Marketing
  • Revenue management and Route Planning
Director, Consulting


Over 20 years of strategy, corporate planning, operational and business development expertise supported by wide-ranging industry experience in top-tier consultancy, airline, ground handling and airport services sectors.

  • Business Strategy & Planning
  • Business Development
  • Tender/Bid Management
  • Project Management

Airlines and airports are data-centric businesses that are now discovering new ways to improve processes and customer engagement through technological advancements. This presents opportunities and challenges for suppliers and end-users. Indeed, the digital transformation wave impacts every aspect of the aviation supply chain and airline/airport business models. Frost & Sullivan’s Airlines & Airports Program offers stakeholders strategic guidance and actionable ideas on how to maximize growth. Our team also helps clients understand opportunities arising from new market trends, plan technology convergence scenarios, and implement new revenue models.

From data-driven modeling of airline and airport targeted product demand, and global airline and airport benchmarking studies, to new passenger engagement strategies, we support clients in the development and implementation of growth opportunities. We provide actionable insights that help clients navigate the tactical and strategic imperatives critical to accelerating their business growth. We work with airlines, airports, airport system suppliers, IT companies and technology experts, as well as several companies across the entire commercial aviation supply chain to help them evaluate and pioneer new product and growth solutions using disruptive and innovative business models. We engage with clients through customized consulting projects and strategy workshops. Our projects span the spectrum from the identification and evaluation of opportunities to development and execution of a business plan and growth strategy.  We use our research and industry experience, coupled with well-defined tools and techniques, to provide 360° management and delivery of these projects. Frost & Sullivan’s Airlines & Airports Research Program can support your organization in each of the following areas:

  • Development, feasibility analysis, and implementation of new airline and airport targeted solutions
  • Benchmarking, development, and adoption scenarios of new business models
  • Benchmarking of airline and airport digital transformation and IT investment
  • Competitive intelligence to assess what industry suppliers are doing for airlines and airports, how competitors are disrupting markets, and what product/service gaps need to be bridged within the client’s organization
  • Strategic insights into process optimization and KPI improvements
  • Development of effective go-to-market strategies through product, pricing, and competitive analysis
  • Evaluation of distribution channel optimization strategies
  • Assessment of sourcing and supply chain development

We specialize in conducting growth workshops with our clients and supporting them in their journey from ideation to implementation. The team has led several workshops, including working with:

  • One of the world’s largest aviation IT suppliers, managing workshops for a selection of their customers, running alongside an annual customer engagement event
  • A leading OEM, planning and facilitating an industry collaboration event targeting airport operators
  • A major airport systems supplier, in order to engage employees and assist in the development of a digital strategy

Expertise Areas

Frost & Sullivan’s expertise in airlines & airports research and consulting includes work in the following strategic and operational areas:

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Connected Aviation

Market developments related to the connected aviation trend, encompassing mergers & acquisitions, and vertical integration; the horizontal movement of suppliers in adjacent market segments; and the need for integrated solutions capturing the planning, operational, and commercial needs of end users.

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Airline IT

Core airline systems such as the Passenger Service System (PSS), Revenue Management and Network & Fleet Planning, as well as Digital Marketing solutions and Operation Systems (Flight/Tech Ops and Disruption Management).

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Airport IT

Full spectrum of airport software solutions, including Resource Planning, e-Commerce, A-CDM / AODB, Retail Management, Departure Control Systems, and other on premise and Cloud-based solutions.

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Airport Security

Airport security trends and technologies focusing on passenger and bag screening, as well as cybersecurity developments.

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Airport Feasibility & Capacity Planning

With the advent of low cost carriers (LCCs) and the greater emphasis on point-to-point networks, secondary airports are gaining importance. The focus, in this context, is on the feasibility of new, greenfield airports, and the expansion of brownfield airports in order to keep pace with rising air travel needs in many countries.

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Aeropolis and Aerospace Parks

Airports are looking to diversify from traditional aeronautical and non-aeronautical revenue streams and are investing in real estate expansion, such as shopping malls, logistics centres, business parks, hospitality and industrial zones. At the same time, city authorities and governments are exploring options to develop aerospace parks to promote economic development of the surrounding region.

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Baggage Handling Systems

Global demand for Baggage Handling systems at airports, as well as adjacent solutions such as Baggage Tracking and Baggage Reconciliation, driven by IATA’s Resolution 753.

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Airport Self-Service

All airport self-service systems employed at passenger touchpoints such as check-in, bag drop, security and boarding. The market is being transformed by biometrics which aims to create seamless passenger journeys and ease capacity constraints.

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Passenger Management Systems

Full spectrum of software and hardware that airlines and airports use to visualize the passenger journey, engage with passengers, and deliver customized products and services. This includes mobile apps, loyalty management systems, passenger flow management, intelligent video analytics, location-based services, new distribution systems, and digital marketing solutions.

End User Benchmarking icon

End User Benchmarking

Delivery of global benchmarking studies sponsored by airlines, airports, and industry suppliers. The purpose of these studies is for sponsors to assess their performance vis-à-vis the market, as well as to identify opportunities to differentiate or develop new products and services.

News, Events & Resources

Robin Joffe Appointed as Partner-Managing Director of Frost & Sullivan Middle East, Africa, and South Asia

He brings over two decades of international business experience in market entry across various regions.

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Russo-Ukrainian War: Market Risks and Opportunities as the World Resets Again

The western world is still struggling to respond to the reality that Russia chose to invade Ukraine yet again, but this time with a perceived aim of bringing the entire country under its control.  Things have not gone as expected for the Russian military, however, and it is clear that total victory is now impossible on two factors: advanced weapons, fighters, and supplies continue to come over the country’s western borders; and the tenacity of the Ukrainian people as they fight in defence of their nation, and democracy itself.

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