North America Hosted/Cloud Contact Center Market

Strong Performers Differentiate in a Highly Fragmented Market
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Published: 14 Sep 2015

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The market segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and for the total market.



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