Keith Dawson Principal Analyst, Information & Communication Technologies Frost & Sullivan Michael Kropidlowski Product Marketing Manager Aspect Software Jamie Ryan Senior Vice President, Information Technology and CIO Aspect Software As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a  Garmin Nuvi 260w! All registrants will be eligible to receive a $500 credit voucher* towards the 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange * $500 Credit Voucher must be redeemed and allocated no later than Friday, March 13, 2009. In spite of all the attention given to enterprise unified communications (UC) in the last few years, an important component is often overlooked:  the contact center. This is a mistake, as a UC strategy is just as critical to customer facing activities as it is to internal communications.   For example, a recent poll of contact center managers and agents found that 10 percent of all customer interactions (i.e., literally millions a day) require the attention of enterprise knowledge workers — a compelling argument for linking contact center applications with UC tools like presence and IM.   This eBroadcast will discuss the role that the contact center plays in a successful unified communications strategy, focusing on best practices for leveraging contact center and UC applications in tandem and how companies can make use of existing and next generation technologies to make this happen.  Attendees will learn: Best practices for linking contact center processes and systems with UC applications like presence, IM to improve overall customer service How to leverage UC strategies to optimize “expert” knowledge workers throughout the enterprise, enabling them to play a more active role in customer service Real-world examples of how companies are tapping into unified communications to extend the contact center into the enterprise  and address customer inquiries in a more timely manner Nuts and bolts advice for integrated contact center-UC strategies, including how to choose technologies, manage processes and establish success metrics. Click Here to Register and join Frost & Sullivan and leading industry experts as we take a deeper look at unified communications.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.