Mary Murcott Call Center Futurist Frost & Sullivan Mark Pettay Senior VP of Information Systems West Direct Paul McConville Director of Consumer-Facing Services TARGUSinfo Keith Peterson, Ph.D., Vice President of Analytics TARGUSinfo Are you only converting 40-60% of inbound callers?  What about the rest? Don’t let these hot prospects go to the competition — turn your call center into an acquisition machine.   Attend this free 60-minute webinar to find out how you can harness emerging call-center trends - such as on-demand lead scoring and automated remarketing - to convert more callers into high-value customers. Learn how to: Understand who’s calling and instantly identify high-value prospects — frequent and big spenders Jump high-value prospects to the top of the call queue and route them to most appropriate agent Boost order values by instantly pinpointing the most compelling cross-sell and upsell offers Automatically re-engage non-converting callers — within 24 hours — while their interest is still high Register today to start getting more revenue out of your existing call flow.     As our appreciation to you for joining us on this eBroadcast all participants will be entered into a give-away for a $250 American Express Card