Do you continue to try to wrap processes and people around your technology? As customer contact centers try to wrap processes and people around their technology, customer dissatisfaction and thousands of dollars in lost productivity continue to occur. The challenge is to eliminate obstacles to service delivery by bending information and technology around great customer and employee processes to improve productivity, lower costs, and provide a better customer experience.  Join Frost & Sullivan, IRT and Cicero for a live 30-minute eBroadcast to learn how you can leverage existing servicing technology and make it work better for your employees, business, and customers. During this complimentary eBroadcast, learn how: Revamping the agent’s work environment can improve the customer experience The five biggest productivity killers can be eliminated with next generation desktop technology To transform an enterprise desktop from service obstacle to customer experience enabler Join us as we discuss the Enterprise Desktop, where the customer experience is really defined.  Share your viewpoints with our experts during our interactive 10-minute Q & A following the presentation. Join Our Customer Contact Social Network! For best practices, articles and event info, follow the Customer Contact Series @Frost_CC. We will be live tweeting this event. Join the conversation - Hashtag: #eBroadcast       Joe Outlaw Principal Analyst, Contact Center Group Frost & Sullivan Marty Lehtio EVP of Operations Interactive Response Technologies (IRT) Mike Garner Chief Customer Officer Cicero Inc.   As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a giveaway for a Kindle! All registrants will be eligible to receive a $500 credit voucher* toward any one of our upcoming Executive MindXchange events. *$500 Credit Voucher must be redeemed and allocated no later than Friday, October 29, 2010. Plus, take away more than new strategies. Bring the three key takeaways delivered on the eBroadcast to the 6th Annual Customer Contact 2010 West: A Frost & Sullivan MindXchange on October 17-20 for a $10 Starbucks gift card!