One of the key challenges facing customer organizations today is the rapid evolution and expansion of the channels customers use to seek care and issue resolution.  Resources are stretched thin, managers are still expected to deliver exceptional customer experiences, and every new channel adds frustration and complexity to the care ecosystem.    Join Frost & Sullivan and Microsoft Tellme for a complimentary eBroadcast as we discuss how consumers are driving the use of different channels (web, mobile, phone, social, and more), strategies for managing the painful transitions customers see as they hop channels, and a framework for implementing solutions in your own practice.   You will learn: How your customers utilize each of your care channels Strategies for providing better cross-channel experiences for any channel Framework for assessing, implementing and managing a cross-channel care practice Have Questions for Our Experts? Exchange your experience and viewpoints with our panel of experts during our live, interactive Q&A throughout the eBroadcast. Click here to register and submit your question ahead of time to be sure it gets answered on October 6th!    This eBroadcast also provides an excellent foundation of understanding for an interactive peer discussion at the 7th Annual Customer Contact 2011, West: A Frost & Sullivan Executive MindXchange this October!   Keith Dawson Industry Director - Contact Centers Frost & Sullivan Grant Shirk Director of Industry Solutions Microsoft Tellme All registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events. * $250 Credit Voucher must be redeemed and allocated no later than October 31, 2011.