Providing a world-class customer experience is critical to building loyalty, but many companies struggle to do so without eroding profits. Add to the equation a society of mobile, always connected customers and the proliferation of communications channels. The ability to balance great service with the need to contain costs may seem further than ever from reach. But is it?

Join Frost & Sullivan, T-Mobile International and Voxeo for a complimentary eBroadcast where we’ll focus on five self-service strategies proven to help companies drive loyalty while lowering costs. Hear how T-Mobile is using multi-channel customer self-service to enhance the customer experience – and how they saved over $300M over the last 6 years in the process.

We’ll discuss:

• How to increase customer engagement, drive revenue and improve IVR usage through personalization
• Why evolving your contact center to support multiple inbound and proactive outbound interaction channels is simpler than you might think and the potential impact on your bottom line
• The advantages of proactive outbound customer care and engagement
• The role of cross-channel analytics and business intelligence in improving automation success

Click here to register and join us to share your experience and viewpoints with our panel of experts during our live, interactive Q&A following the presentation.