Providing a world-class customer experience is critical to building loyalty, but many companies struggle to do so without eroding profits. Add to the equation a society of mobile, always connected customers and the proliferation of communications channels. The ability to balance great service with the need to contain costs may seem further than ever from reach. But is it?Join Frost & Sullivan, T-Mobile International and Voxeo for a complimentary eBroadcast where we’ll focus on five self-service strategies proven to help companies drive loyalty while lowering costs. Hear how T-Mobile is using multi-channel customer self-service to enhance the customer experience – and how they saved over $300M over the last 6 years in the process.
Click here to register and join us to share your experience and viewpoints with our panel of experts during our live, interactive Q&A following the presentation.
Joe OutlawPrincipal Analyst, Contact Center GroupFrost & Sullivan
As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a giveaway for a pair of Bose® QuietComfort® 3 Acoustic Noise Cancelling® Headphones!All registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.
* $250 Credit Voucher must be redeemed and allocated no later than May 2, 2012.