Mobile customer care, IVR systems, chat and social media are hot contact center topics. Deployed and managed properly, these customer care channels have the potential to revolutionize the customer experience as companies seek to move the customer care bar from “good” to “great.” One airline is already doing this.

Join Frost & Sullivan, Alaska Airlines and West for a complimentary OnDemand eBroadcast, as we discuss:

  • How a major airline transformed its contact center and its customer care experience

  • Specific chat, IVR, and mobile care solutions that the airline implemented and optimized

  • The factors behind selecting the vendor-of-choice

  • The real-world results realized

Enjoy this informative eBroadcast entitled, "A Case Study in Customer Contact Transformation.” This OnDemand eBroadcast will be conducted in a case-study format to allow attendees to hear the company’s story firsthand. Click here to register, listen in on the experiences of others, and walk away with actionable strategies for your own organization.

Don't miss out - register today!

 
Michael DeSalles
Principal Analyst, Customer Contact
Frost & Sullivan
  Dan Gordon
Vice President, Offer Development
West Interactive Corporation
         
Skip Hanson
President
West Interactive Corporation
  Darren Kunkel
Director of Product Management
West Interactive Corporation
         
Seth Ettwein
Workforce Planning Manager
Alaska Airlines
     
       
     
 
     
     
 
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