Today's diverse customer interaction environment (i.e., online, brick and mortar, mobile, social etc.) requires companies like yours to deliver a wide range of sales and support channels. You have to meet the needs of your customers and maintain high levels of satisfaction and loyalty. As a modern day customer support executive, you’re responsible for the successful delivery of voice, chat, email, social media, mobile and self-service options for your organization.

Join Frost & Sullivan, language learning leader Rosetta Stone, and Knoah Solutions for a complimentary OnDemand eBroadcast, as we discuss how you can successfully and cost-effectively transform and optimize the customer experience across all interaction touch points. The task has never been more daunting or more important.

You'll learn how to drive success through:

  • Effectively matching channels to customers and contact types

  • Deploying agents in locations that are appropriate to task type

  • Using technology and QA to insure consistent agent performance

  • Using best practices within each channel type to get optimal results

  • Universally aligning culture & growth strategies over time

Click here to register, listen in on the experiences of others, and walk away with actionable strategies for your own organization.

Don't miss out - register today!

 
Michael DeSalles
Industry Analyst
Frost & Sullivan
 

Rick Black
Sr. Director Consumer Customer Service
Rosetta Stone
       
Ralph Barletta
EVP and Co-Founder
Knoah Solutions
   
     
     
     
     
 
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