Today's diverse customer interaction environment (i.e., online, brick and mortar, mobile, social etc.) requires companies like yours to deliver a wide range of sales and support channels. You have to meet the needs of your customers and maintain high levels of satisfaction and loyalty. As a modern day customer support executive, you’re responsible for the successful delivery of voice, chat, email, social media, mobile and self-service options for your organization.
Join Frost & Sullivan, language learning leader Rosetta Stone, and Knoah Solutions for a complimentary OnDemand eBroadcast, as we discuss how you can successfully and cost-effectively transform and optimize the customer experience across all interaction touch points. The task has never been more daunting or more important.
You'll learn how to drive success through:
Effectively matching channels to customers and contact types
Deploying agents in locations that are appropriate to task type
Using technology and QA to insure consistent agent performance
Using best practices within each channel type to get optimal results
Universally aligning culture & growth strategies over time
Click here to register, listen in on the experiences of others, and walk away with actionable strategies for your own organization.
Don't miss out - register today!