Hosted contact centers offer a unique value proposition to companies with cap-ex constraints, but also provide value for large enterprises - a fact that's often overlooked. Hosted solutions enable distributed organizations to connect multiple sites and extend infrastructure to support home-based workers, while significantly reducing the total cost of ownership and establishing a built-in business continuity solution. As a result, hosted call centers pesent an attractive solution for both small-sized call centers as well as large, distributed call center environments.

Join Frost & Sullivan and their panel of industry experts as we discuss why companies both large and small are choosing hosted call centers, and find out if a hosted solution is right for your customer care operations. Share and exchange your thoughts and ideas with our panel in the interactive Question and Answer session during the event.
 

Ashwin Iyer, Industry Manager, Contact Center/CRM ICT, North America, Frost & Sullivan

Hosted contact centers allow companies to shift from cap-ex to op-ex, reduce system maintenance and management costs...




 


Stanley E. Tyo, Vice President, Contact Centre Solutions, TELUS


TELUS Corporation, Canada’s second largest and fastest growing telecommunications company, provides a range of wireline and wireless...




 


Mike Betzer, Vice President, Product Management, CRM Applications,
Oracle

Contact centers today have more options than ever to distribute workforces across branch offices, mobile staff...

 



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