Change is the Only Constant: 2017 BPO Mergers and Acquisitions Update for North America

Published: 6 Sep 2017

INTRODUCTION AND PURPOSE

Introduction

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. Business Process Outsourcers (BPOs) in the customer care, support and sales arena are rapidly expanding their presence around the globe to serve new clients, acquire expanded language expertise and offer services from even more locations. BPOs are accelerating that growth, primarily through mergers and acquisitions (M&A).

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