MOUNTAIN VIEW, Calif. — December 4, 2008 — Frost & Sullivan, the Growth Partnership Company, is pleased to announce the recipients of its 2008 Excellence in Customer Value Enhancement Awards. The Awards were announced during a banquet that took place on December 3, 2008 in San Antonio, Texas.
Frost & Sullivan has specific criteria to determine award recipients. The Customer Value Enhancement Awards are given to those companies that have excelled based on the ability to respond to their customer base and provide value-added services that ensure strong return on investment (ROI).
By conducting extensive research on various markets, Frost & Sullivan’s industry analysts determined which companies have best demonstrated the ability to expand its customer base with more innovative value creation and enhancement strategies than competing vendors. This Award recognizes the company’s successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers’ stated needs and requirements. Such strategies are expected to significantly improve customer interaction and contribute to customer satisfaction.
“We are proud to recognize these companies that have made client service an integral component of their growth strategy,” explains David Frigstad, Chairman of Frost & Sullivan. “Only those companies that support and maintain a customer-centric culture can continue to exist in today’s marketplace, and a superior commitment to this initiative will ensure an organization’s success.”
Awarded companies included:
Aimetis Corporation – 2008 Global Video Analytics Product Innovation of the Year Award
Airtight Networks – 2008 North American Network Endpoint Protection Customer Value Enhancement Award
Automotive Training Institute – 2008 North American Automotive Aftermarket Customer Value Leadership of the Year Award
Autonomy – 2008 North American Contact Center Analytics Customer Value Enhancement Award
Cummins Power Generation, Inc. – 2008 North American Generator Set Product Quality Leadership of the Year Award
Drives, LLC - 2008 North American Mechanical Power Transmission and Chain Drives Customer Value Enhancement Award
Flexitallic LP - 2008 North American Gaskets Product Value Leadership of the Year Award
Honeywell Enraf – 2008 Global Blending Solutions Product Value Leadership of the Year Award
InterCall - 2008 North American Conferencing Services Customer Value Enhancement Award
Martek Biosciences Corporation – 2008 North American Omega-3 Customer Value Enhancement Award
McAfee, Inc. – 2008 North American Network Infrastructure Protection Customer Value Enhancement Award
MC Assembly – 2008 North American EMS Customer Value Enhancement Award
Medipattern – 2008 North American Breast Imaging Customer Value Enhancement Award
NEC Display Solutions – 2008 Global Digital Signage Customer Value Enhancement Award
New Edge Networks – 2008 North American Business Customer Portal for Large and Distributed Enterprises Customer Value Award
NextBio – 2008 North American Life Sciences Customer Value Enhancement Award
Panduit Corp. – 2008 North American Rack and Rack Options Customer Value Leadership of the Year Award
Precise Biometrics – 2008 Global Non-AFIS Fingerprint Emerging Company of the Year Award
Reveal Imaging, Inc. – 2008 Airport Security Customer Value Enhancement Award
SailPoint Technologies, Inc. – 2008 North American Identity Management Technology Innovation of the Year Award
SourceOne Global Partners – 2008 United States Heart-Health Supplements Product Innovation of the Year Award
SpineMark Corporation – 2008 North American Orthopedic Research Customer Value Enhancement Award
TeraMedica, Inc. – 2008 North American Imaging Informatics Customer Value Enhancement Award
ZMC-USA, LLC – 2008 North American Coenzyme Q10 Emerging Company of the Year Award
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnership Services, visit http://www.awards.frost.com.