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How to Meet High Expectations as Customers Rapidly Shift to Self-Service

How to Meet High Expectations as Customers Rapidly Shift to Self-Service

Customers’ increasing demands for self-service have pushed companies’ to reprioritize their digital roadmaps in a rush to meet customers’ expectations. Because live interactions cost companies 24 to 48 times as much as self‐service tools, improving operational efficiency by implementing self-service customer channels promises an enormous return on investment (ROI).

Impact of the Coronavirus on Business

Impact of the Coronavirus on Business

The coronavirus outbreak ensured that the Year of the Rat didn’t get off to the most propitious start. Over 2,000 people dead so far, more than 80,000 infected and 40+ countries affected. Cities in lockdown, travel restrictions in place, plant closures mounting....

2019 CC Awards – Kahuna Winners Announced

2019 CC Awards – Kahuna Winners Announced

The CC Awards Program honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Analytics, Artificial Intelligence, Process Automation, Self Service and Social Media.

PayPal VP Unveils How to Create a Customer-first Mindset across the Organisation at the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange

PayPal VP Unveils How to Create a Customer-first Mindset across the Organisation at the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange

Annual event to take place at Clontarf Castle Hotel, Dublin, on 4-6, June 2019                                                  SANTA CLARA, Calif. — April 15, 2019 – Annette Hickey, Vice President, EMEA Customer Solutions, Dublin Site Lead, PayPal, and Dawn...

2019 CC Awards – Kahuna Winners Announced

2019 CC Awards – Kahuna Winners Announced

The CC Awards Program honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Analytics, Artificial Intelligence, Process Automation, Self Service and Social Media.

Hitachi Chief Revenue Officer to Share Winning Digital Strategies at the Sales Team Accelerator Retreat: A Frost & Sullivan Executive MindXchange

Hitachi Chief Revenue Officer to Share Winning Digital Strategies at the Sales Team Accelerator Retreat: A Frost & Sullivan Executive MindXchange

Frost & Sullivan is pleased to announce that the Sales Team Accelerator Retreat: A Frost & Sullivan Executive MindXchange will feature two powerhouse headliners. Hans-Peter Klaey, Chief Revenue Officer, Hitachi Vantara, will deliver the opening presentation, How I Transformed My Thinking and My Behavior for a Digital World, and Dr. Jason Richardson, world champion athlete, Olympic psychologist and leadership coach, will deliver the capstone address, It’s All BS! How Your Belief System Keeps You from Winning.

2019 CC Awards – Kahuna Winners Announced

2019 CC Awards – Kahuna Winners Announced

The CC Awards Program honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Analytics, Artificial Intelligence, Process Automation, Self Service and Social Media.

Life Sciences’ Contribution to the US Digital Therapeutics Market to Grow the Fastest amongst all End Users

Life Sciences’ Contribution to the US Digital Therapeutics Market to Grow the Fastest amongst all End Users

Frost & Sullivan’s recent analysis finds that digital therapeutics (DTx) in the United States are considered legitimate alternatives to traditional pharmacotherapy. These solutions are comprehensively regulated and granted prescription status by various national or state-level regulatory agencies based on reported evidence of improved clinical outcomes for a defined patient population.

Frost & Sullivan Reveals Innovative Technologies to Revolutionize the Global Building Automation Systems Market

Frost & Sullivan Reveals Innovative Technologies to Revolutionize the Global Building Automation Systems Market

Frost & Sullivan’s recent analysis, Global Building Automation Systems (BAS) Market, Forecast to 2026, reveals that energy-efficiency requisites, energy conservation and favorable government initiatives, rising energy prices, and strict building codes are prominent factors driving the global BAS market. The market is estimated to reach $5.91 billion by 2026 from $4.69 billion in 2019, growing at a compound annual growth rate (CAGR) of 3.4%.

Distributed Control System Vendors to Gain Revenue Opportunities by Focusing on Open Architectures

Frost & Sullivan’s recent analysis, Analysis of the Global Distributed Control System Market, Forecast to 2025, examines the impact of digitalization on the DCS market. It also examines the key market participants and offers an in-depth analysis of the market revenue by different regions and revenue segments. Additionally, it presents a detailed overview of the market share and competitive analysis by geographical region, industry vertical, and system size.

2019 CC Awards – Kahuna Winners Announced

2019 CC Awards – Kahuna Winners Announced

The CC Awards Program honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Analytics, Artificial Intelligence, Process Automation, Self Service and Social Media.

COVID-19 Sparks Boom in Digital Hospitals with Smart Technologies, Improving Quality of Care

COVID-19 Sparks Boom in Digital Hospitals with Smart Technologies, Improving Quality of Care

Frost & Sullivan’s recent analysis, Digital Hospitals: Creating Growth Opportunities in Patient Care during the COVID-19 Pandemic and Beyond, finds that digital hospitals that deploy smart technologies, such as artificial intelligence (AI), remote health monitoring, and robotics, deliver higher standards of patient care and hassle-free experiences for health professionals

Artificial Intelligence, Tele-ophthalmology, and IoT to Drive the Ophthalmic Diagnostic and Monitoring Devices Market

Artificial Intelligence, Tele-ophthalmology, and IoT to Drive the Ophthalmic Diagnostic and Monitoring Devices Market

Frost & Sullivan’s recent analysis, Emerging Technologies Driving Growth Opportunities in Ophthalmic Diagnostic and Monitoring Devices, finds that the demand for ophthalmic diagnosis and monitoring devices is expected to surge as the prevalence of eye diseases rises because of the growing aging population, lifestyle changes, and increasing incidence of chronic diseases.

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