The Frost & Sullivan Digital Transformation Blog

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Providers Delivering Exemplary CX Management Solutions in North and Latin America

This blog is based on two detailed analyses, Frost Radar™: Customer Experience Management Outsourcing in North America, 2025 and Frost Radar™: Customer Experience Management Services in Latin America, 2025 by Frost & Sullivan’s growth expert, Sebastian Menutti, from the Contact Centre Solutions team. Today’s customers demand seamless,...

Frost & Sullivan and Twimbit Announce Strategic Partnership to Accelerate Customer Experience (CX) Innovation with AI-Powered Insights

Singapore – 10 June 2025 - Frost & Sullivan, a global leader in transformational growth advisory and analytics, and Twimbit, a pioneering provider of AI-driven research and innovation frameworks, today announced a strategic partnership set to redefine how organizations access, interpret, and act on industry intelligence. This collaboration...

Pushing the Boundaries of AI with Autonomous Agents, MLOps, and Ethical Frameworks

Opportunities for Maximizing the AI Impact in EnterprisesAI is rapidly becoming more powerful with customized services built on foundational models that cater to specific industries. From manufacturing and healthcare, to banking, finance, and retail, AI solutions are getting smarter, minimizing the need for human intervention across workflows....

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Emerging Growth Opportunities in Agentic AI

Business Models and Technology Strategies to Capitalize on Autonomous AI AgentsAgentic AI is more than just the next wave of automation — it represents a seismic shift in how businesses operate, compete, and create value. Unlike traditional AI that waits for...

Frost & Sullivan and Twimbit Announce Strategic Partnership to Accelerate Customer Experience (CX) Innovation with AI-Powered Insights

Singapore – 10 June 2025 - Frost & Sullivan, a global leader in transformational growth advisory and analytics, and Twimbit, a pioneering provider of AI-driven research and innovation frameworks, today announced a strategic partnership set to redefine how...

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Unified Communications and Collaboration (UCC) Strategies of the Future: Embracing Disruptive Technologies and Innovative Business Models

The landscape of business communications is undergoing a revolutionary shift, catalyzed by transformative megatrends, heightened competitive intensity, evolving customer needs, and stringent data privacy regulations. As a result, providers and customers alike are...

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Latin America enters a new phase of Generative Artificial Intelligence adoption with cloud-based services such as Amazon Bedrock

In Latin America, the adoption of Generative Artificial Intelligence (GenAI) is accelerating, fueled by cloud-based services such as Amazon Bedrock. This transformative shift allows businesses to leverage advanced AI models for tasks ranging from customer interactions to complex data analysis, driving innovation and efficiency across industries.

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