The Frost & Sullivan Digital Transformation Blog

A collection of expert insights and industry news to help you accelerate growth.

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Future-proofing Content Distribution and Infrastructure: 10 Imperatives Necessitating Next-gen Edge Architecture, AI Intelligence, Integrated Security, and Decentralized Delivery

A few years ago, content distribution was mostly about reach. If a video loaded and a page didn’t crash under traffic, the job was done. But today, that baseline no longer counts as success. Customers expect instant playback, real-time response, regional relevance, and absolute trust—whether they’re watching a live sports stream, accessing...

Securing AI at Hyperscale: How Google Cloud Protects Users in the Age of Gen AI

Insights from Frost & Sullivan’s AI Transformation Series, featuring perspectives from Google Cloud’s Daryl Pereira

How the Content Creation, Management, and Orchestration Ecosystem Is Evolving: 10 Forces Transforming Digital Content Services

There was a time when content creation, management, and orchestration followed a fixed path: one created content, published it, measured a few metrics, and moved on to the next campaign. The assets often lived in static folders or inside PDFs, and remained largely unchanged once they went live. Today, that world no longer exists. Now, content is...

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Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

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Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

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What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

read more