The Frost & Sullivan Digital Transformation Blog

A collection of expert insights and industry news to help you accelerate growth.

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Future-proofing Content Distribution and Infrastructure: 10 Imperatives Necessitating Next-gen Edge Architecture, AI Intelligence, Integrated Security, and Decentralized Delivery

A few years ago, content distribution was mostly about reach. If a video loaded and a page didn’t crash under traffic, the job was done. But today, that baseline no longer counts as success. Customers expect instant playback, real-time response, regional relevance, and absolute trust—whether they’re watching a live sports stream, accessing...

Securing AI at Hyperscale: How Google Cloud Protects Users in the Age of Gen AI

Insights from Frost & Sullivan’s AI Transformation Series, featuring perspectives from Google Cloud’s Daryl Pereira

How the Content Creation, Management, and Orchestration Ecosystem Is Evolving: 10 Forces Transforming Digital Content Services

There was a time when content creation, management, and orchestration followed a fixed path: one created content, published it, measured a few metrics, and moved on to the next campaign. The assets often lived in static folders or inside PDFs, and remained largely unchanged once they went live. Today, that world no longer exists. Now, content is...

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Top 10 Strategic Imperatives in the Facility Management Industry

This blog is based on our analysis Top 10 Strategic Imperatives in Facility Management, authored by Frost & Sullivan’s Growth Expert, Melvin Leong, from the Homes & Buildings team. Facility management (FM) is undergoing a fundamental shift as sustainability...

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What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.  From autonomous agents that think and act like...

read more

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...

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PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more

PT Infomedia Nusantara Receives Frost & Sullivan’s 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement

Infomedia is honored for driving customer satisfaction, efficiency, and savings through intelligent automation, advanced CRM solutions, and holistic engagement strategies

read more

ISACA Singapore and Frost & Sullivan Reveal 2025 Cyber Security Landscape: Technology Adoption Surges Amidst Rising Threats and Talent Challenges

Singapore, 18 December 2025 — Frost & Sullivan, in collaboration with ISACA Singapore, today released the findings of their seventh consecutive annual study examining Singapore’s corporate cyber security landscape, revealing that rapid adoption of artificial...

read more

Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?

This blog is based on the analyses titled, The CPaaS Revolution: APIs, AI, and a New Era of Communication and Frost Radar™: Communications Platform-as-a-Service, authored by Frost & Sullivan’s growth expert, Krishna Baidya from the Unified Communications team. Not...

read more

Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI

If you think about the brands you love most, it’s rarely just the product you remember—it’s how they made you feel. Maybe it was the effortless sign-up process, the quick support when something went wrong, or the sense that the company somehow “gets” you. That feeling...

read more