The Frost & Sullivan Digital Transformation Blog

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Competitive Benchmarking of Customer Experience (CX) Management Services: Leading Providers, New Opportunities, and Best Practices

This blog is based on the analysis titled, Frost Radar™: Customer Experience Management Services in Latin America, 2026 authored by Frost & Sullivan’s growth expert, Sebastian Menutti from the Contact Center Solutions/ CX team. Today, customer experience (CX) is no longer just a downstream function. It has moved to the center of boardroom...

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US Next Generation 911 Opportunity to Exceed $1.5 Billion in Revenues by 2030 as Public Safety Transforms into a Data-Driven, AI-Enabled Ecosystem

Frost & Sullivan highlights accelerating NG911 adoption, with AI, cloud platforms, and connected data enhancing emergency response and situational awareness SAN ANTONIO, Texas — 12 May 2026 — Frost & Sullivan’s latest analysis finds that the US Next Generation...

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Movers & Shakers Interview with Keiichiro Nozaki – Regional Marketing Architect/ Evangelist for Asia Pacific, China, and Japan theatre for F5 Networks

Based in Tokyo, Japan, Keiichiro Nozaki is the Regional Marketing Architect/ Evangelist of Asia-Pacific, China, and Japan theatre for F5 Networks. He is responsible for building marketing strategies, messaging and positioning, supporting marketing programs as well as...

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