Mumbai, India – 14th August, 2015 – Frost & Sullivan has developed a Citizen Centric Smart City Model that provides a framework to synchronize smart city development plans with the needs, priorities, and aspirations of its citizens. Every city has its own priority based on urban issues, demographics, social, and economic challenges. Urban Local Bodies (ULBs) should develop their smart city plans through a rigorous analysis of citizens’ concerns and priorities. Projects that solve top issues affecting citizens should be prioritized.

Frost & Sullivan recommends that ULBs and state governments should proactively engage with citizens through a two-way communication during the development and implementation of smart city plans. A communication system should be established to get feedback on various dimensions including healthcare, affordable housing, education, energy, transportation, safety, security, government service delivery, and so on.

Mr. Kavan Mukhtyar, Senior Partner & Leader – Smart Cities Practice, says “Smart cities are sustainable cities of the citizens, by the citizens, for the citizens. Citizen centricity is at the heart of making smart cities a reality. A proactive citizen engagement system is a key component that city Governments must implement while embarking on the journey of making our cities smart.”

Frost & Sullivan’s Citizen Centric Smart City Development Model

Globally, smart solutions tend to be a technology with an emphasis on taking the city’s efficiency to the next level. In India, we have a unique situation with significant shortcomings in basic infrastructure. In addition, we have huge differences in income levels, demographics, and lifestyles within the same city limits. Technology-led Smart City use cases that are imported run the risk of being seen as elitist and not capable of addressing the basic issues on the ground.

Mr. Mukhtyar added “Smart city development plans should be guided by the philosophy of making our cities inclusive, citizen centric and solving urban issues by using technology as an enabler.”

As a guide for city administrators, Frost & Sullivan proposes a 6-step Citizen Centric Smart City Development Model.

Step 1: Define key citizen segments of focus 
Step 2: Understand citizen needs, challenges and preferences
Step 3: Analyze qualitative and quantitative insights
Step 4: Prioritize citizen needs and possible solutions
Step 5: Design smart city plans based on prioritized citizen needs
Step 6: Implement and monitor

How Can You Implement a Citizen Centric Philosophy in Your City

Frost & Sullivan has pioneered the Citizen Centric Smart City Development Model. The team of smart city experts can help governments and ULBs implement this philosophy through:

  • Conceptualizing, designing, and implementing the Citizen Research Framework
  • Developing a smart city vision, strategies, projects and implementing plans aligned with citizen priorities
  • Institutionalizing a Citizen Communications Strategy in your city

Our robust approach will help you develop an inclusive, citizen centric, winning smart city plan with technology as a key enabler.

About Our Smart Cities Practice

Frost & Sullivan combines industry expertise with strategic foresight to help our clients understand and evaluate growth opportunities in the smart cities space. Our consultants provide the accurate market, technology, and competitive insights on different smart city markets.

We cover a range of advisory services that will help identify optimum business model and roadmap for your organization. We develop detailed go-to market strategy, develop funding plans, and complete value proposition for your company. We develop implementation plan, define a consortium, and provide procurement services for your smart cities project.

We advise governments, ULBs, as well as the private sector. We offer customized smart city advisory solutions for technology providers, real estate developers, corporates, and infrastructure providers.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible.  This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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