In today’s hybrid work era, where employee expectations evolve and smart technologies become mainstream, facility services are undergoing a strategic shift. No longer focused solely on operations, facility teams are now empowered to shape high-performing, people-centric workplaces.
Frost & Sullivan’s latest Homes & Buildings Growth Webinar explored how workplace change management enables facility professionals to lead workplace transformation – bridging the gap between innovative technologies and practical implementation.
From digital twins and artificial intelligence (AI) to employee-centered service design, the discussion highlighted how change strategies can bridge the gap between innovation and implementation, helping organizations deliver connected, sustainable, and human-centric workplaces.
Featured panelists:
- Melvin Leong, Growth Expert and Senior Director, Frost & Sullivan
- Janice Wung, Growth Expert and Industry Principal, Frost & Sullivan
Access the recorded session here for actionable ideas on navigating change in workplace operations.
Key Takeaways from the Discussion:
- Operational Convergence for Enhanced Workplace Value: Facility management must evolve from isolated functions to integrated operations by aligning teams across departments. This creates seamless service delivery and elevates the overall employee experience.
- Activating Smart Building Intelligence: Change management empowers teams to act on building data effectively. It turns insights from sensors and systems into real-time actions that improve efficiency, comfort, and resource use.
- Institutionalizing ESG Through Embedded Behaviors: Embedding sustainability into daily operations requires behavioral change. Change management helps turn ESG (Environmental, Social, and Governance) goals into consistent actions across energy use, waste reduction, and responsible resource management.
- Human Centric Technology Enablement: Technology has no impact if it’s not embraced by people. Change management ensures that new tools like AI and digital twins are adopted smoothly through training and user engagement.
Is your team ready to drive growth through smarter adoption of emerging facility technologies?
“Change management helps facility teams go from just supporting the space to actively shaping it —aligning people, processes, and services to turn smart tools into real impact.”
– Janice Wung, Growth Expert and Industry Principal, Frost & Sullivan
In summary, to thrive in the future of facility services, organizations must go beyond technology adoption. Embracing change management enables them to:
- Align cross-functional teams
- Drive meaningful use of smart building data
- Deliver people-first service innovation
- Support sustainability goals
- Become strategic enablers of workplace transformation
Ready to transform your facility operations?
Get in touch with our growth experts to explore tailored strategies that unlock long-term value.
Watch the full Homes & Buildings Growth Webinar here for deeper insights and best practices.
