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Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement across Platforms

Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement across Platforms

Based on its recent analysis of the North American omnichannel digital customer engagement market, Frost & Sullivan recognizes San Francisco-based Zendesk with the 2020 North American Competitive Strategy Innovation and Leadership award. One of the earliest providers of customer relationship management (CRM) tools, Zendesk has evolved into a premier provider of customer service and engagement solutions. Its visionary innovation in messaging and other interaction channels, strong partnerships, and solid roadmap bolster its provision of seamless customer journeys that improve the customer experience (CX).

Waters Corporation earns New Product Innovation Award with first SmartMS-enabled biopharmaceutical solution

Waters Corporation earns New Product Innovation Award with first SmartMS-enabled biopharmaceutical solution

The BioAccord LC-MS System is the first smart MS-enabled solution that makes LC-MS accessible for the analysis of biopharmaceuticals in development and QC. The system is a self-calibrating and self-optimizing tool that helps scientists to make informed decisions at the point of need. The system is the first to incorporate SmartMS that uses an intelligent health check capability to self-diagnose any issues with the instrument’s status and either automatically make a correction or give the user a step-by-step guide for the remedy.

Blue Ocean Robotics Commended by Frost & Sullivan for Supporting Hospitals with its Range of Telepresence, Disinfection, and Rehabilitation Robots

Blue Ocean Robotics Commended by Frost & Sullivan for Supporting Hospitals with its Range of Telepresence, Disinfection, and Rehabilitation Robots

Based on its recent analysis of the European professional service robots market, Frost & Sullivan recognizes Blue Ocean Robotics Group with the 2020 European Product Leadership Award for being the one-stop-solution for robot needs in the healthcare industry. Its mobile telepresence robots called GoBe Robots, a UV-C light emitting robot known as UVD Robots for disinfecting hospitals, and a mobile robot by PTR Robots for safe patient handling and rehabilitation in hospitals are proving particularly useful during the current pandemic. Compared to competitors that position their robot portfolios under one company name, Blue Ocean Robotics distinctly positions each of its robots in their own subsidiary-venture company.

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