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Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement across Platforms

Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement across Platforms

Based on its recent analysis of the North American omnichannel digital customer engagement market, Frost & Sullivan recognizes San Francisco-based Zendesk with the 2020 North American Competitive Strategy Innovation and Leadership award. One of the earliest providers of customer relationship management (CRM) tools, Zendesk has evolved into a premier provider of customer service and engagement solutions. Its visionary innovation in messaging and other interaction channels, strong partnerships, and solid roadmap bolster its provision of seamless customer journeys that improve the customer experience (CX).

Waters Corporation earns New Product Innovation Award with first SmartMS-enabled biopharmaceutical solution

Waters Corporation earns New Product Innovation Award with first SmartMS-enabled biopharmaceutical solution

The BioAccord LC-MS System is the first smart MS-enabled solution that makes LC-MS accessible for the analysis of biopharmaceuticals in development and QC. The system is a self-calibrating and self-optimizing tool that helps scientists to make informed decisions at the point of need. The system is the first to incorporate SmartMS that uses an intelligent health check capability to self-diagnose any issues with the instrument’s status and either automatically make a correction or give the user a step-by-step guide for the remedy.

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