Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows
SANTA CLARA, Calif. – Sept. 27, 2017 – The contact center has gone through myriad shifts in focus over its tenure. In the early days of customer service, the call center – later dubbed contact center – was viewed as a cost center and not the customer engagement hub...Medical Tourism in Sri Lanka to Boom with the Offer of Low-cost Services and Government Support
Greater investment incentives will enhance growth opportunities in the sector, finds Frost & Sullivan’s Emerging Market Innovation team Mumbai, India – September 21, 2017 – Sri Lanka’s ambition to compete with market giants like India, Malaysia and Thailand in...
“Made in China” Pneumatics: Increasing the Global Competitiveness of Chinese Manufacturers
The Asia-Pacific (APAC) region has emerged as the key engine of growth for the global manufacturing sector, which has benefitted upstream markets such as the pneumatic equipment market. Solid growth in emerging markets such as China, India, and Southeast Asia (SEA) is...
Growth in Infrastructure and Construction Sectors Boost Demand for Paints and Coatings in India
Mumbai, India – September 27, 2017 – With a projected compound annual growth rate of 13-14%, the Indian paints and coatings market provides immense opportunities for penetration and growth. The Government of India’s mandate to expand the nation’s infrastructure, a...
Watermarking Solutions: A Content Owner’s Shield from Piracy
By Swetha R K, Senior Research Analyst and Vidya S Nath, Senior Research Director Content Piracy is omnipresent today and has been a major competitor to the media and entertainment industry, taking up a major share of their revenue pie. Encryption based technologies...
