Customer Experience & Customer Contact
Moving Toward a Technology-Enabled, Omni-Channel World
New technology platforms will be essential to meeting the communication needs of tomorrow’s consumer. Frost & Sullivan offers an integrated approach to a vast contact ecosystem, a 360 degree perspective for decision makers.

Contact Center Systems

Business Process Outsourcing

Customer Experience Enhancement Practices & Technologies
SPECIAL RESEARCH
The Future of Customer Experience
4 Key Imperatives for Success
To help customer experience executives look beyond the hype and create realistic expectations of new technologies, Frost & Sullivan’s Customer Contact analyst team has outlined a few key principles in a complimentary guide.
The ever changing competitive business environment and demanding customers are putting more pressure on organizations to go back to the whiteboard and redefine their customer experience capabilities.
Customer Experience has become a key deciding factor for customer loyalty and retention and is turning into a major driving factor for companies’ business performance.
News, Events & Resources
Amazon Web Services’ Growth Strategy in Latin America: Still Day 1
Amazon Web Services (AWS) is taking the necessary steps to consolidate a leading position in cloud and edge computing in Latin America (LATAM).
Amazon Web Services en América Latina y su Estrategia de Crecimiento: todavía es Día 1
Amazon Web Services (AWS) está dando los pasos necesarios para consolidar una posición de liderazgo en Cloud y Edge Computing en América latina (LATAM).
Cloud Gaming – Driving Further Adoption in the Surging Video Game Market
Cloud gaming enables users to play video games without the need of downloading the full software or having access to the latest hardware, and it is present across a wide range of devices, including PCs, consoles, mobiles, and tablets.