Customer problems can’t always be resolved by an agent.

Oftentimes, other parts of the organization hold the solution–not just for that customer, but those likely to follow experiencing the same issue. Unfortunately, a lack of collaboration across teams, disconnected systems, and manual processes slow resolution times. Register today to hear a case study about how a large international bank streamlined its customer service process by scaling its customer operations for an estimated savings of $14M.

The discussion will include best practices for a customer operations approach:

• Connecting front, middle, and back office teams
• Automating work across your organization
• Improving resolution times and reducing costs

BONUS: All registered participants will receive access to ServiceNow’s “Customer Operations for Dummies” eBook.