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Amazon Web Services en América Latina y su Estrategia de Crecimiento: todavía es Día 1
Amazon Web Services (AWS) está dando los pasos necesarios para consolidar una posición de liderazgo en Cloud y Edge Computing en América latina (LATAM).
Cloud Gaming – Driving Further Adoption in the Surging Video Game Market
Cloud gaming enables users to play video games without the need of downloading the full software or having access to the latest hardware, and it is present across a wide range of devices, including PCs, consoles, mobiles, and tablets.
The New Path Forward: Media and Entertainment Leaders Lean into Digital and Remote-first Agents
The media and entertainment market has repositioned its content to allow customers to stream at home or from anywhere.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
BROWSE RECENT POSTS
Future of Collaboration in the Workplace – What’s on CIOs’ Minds
Frost & Sullivan’s survey of global IT decision-makers indicates that post-pandemic 36% will reduce their office real estate footprint and 37% will invest in more meeting rooms.
EPOS IMPACT SDW 5061 Headset Runs the Analyst Gauntlet
EPOS has nailed it with a comfortable, reliably-performing, true transportable DECT binaural solution that does not need any base stations or big charging stands.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
5 Ways 8×8’s Expansion into China can Boost your Company’s Global Strategy
Thanks to 8×8’s partnership with China Mobile International you can support your own partners in mainland China with the full range of communications, collaboration, and contact center tools.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
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Shure’s Stem Ecosystem Runs the Analyst Gauntlet
Frost & Sullivan research team evaluated the Stem Ecosystem conference room from Shure Inc, which provides solutions for professionals to collaborate among each other.
IBM Delivers a Holistic Solution for the Airline Digitalization Journey
For decades, IBM has remained at the forefront of developing advanced business solutions that leverage IT to help clients thrive in ever-more competitive global markets. Increasingly, travel companies have been realizing that their future success depends on their ability to work effectively as members of the digital travel ecosystem.
Mobile-first Communications Solutions to Empower Diverse Hybrid Workforces
Unified Communications as a Service (UCaaS) will help organizations in hybrid models to retain workforces and attract new talent, says Frost & Sullivan.
Amazon Web Services’ Growth Strategy in Latin America: Still Day 1
Amazon Web Services (AWS) is taking the necessary steps to consolidate a leading position in cloud and edge computing in Latin America (LATAM).
Amazon Web Services en América Latina y su Estrategia de Crecimiento: todavía es Día 1
Amazon Web Services (AWS) está dando los pasos necesarios para consolidar una posición de liderazgo en Cloud y Edge Computing en América latina (LATAM).
Embrace the Future of Work with an Evolved Software Suite
The new normal of hybrid work is daunting for many business leaders. Learn how integrating business collaboration applications drives agility, continuity, and employee success.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
Amazon Web Services’ Growth Strategy in Latin America: Still Day 1
Amazon Web Services (AWS) is taking the necessary steps to consolidate a leading position in cloud and edge computing in Latin America (LATAM).
Amazon Web Services en América Latina y su Estrategia de Crecimiento: todavía es Día 1
Amazon Web Services (AWS) está dando los pasos necesarios para consolidar una posición de liderazgo en Cloud y Edge Computing en América latina (LATAM).
Cloud Gaming – Driving Further Adoption in the Surging Video Game Market
Cloud gaming enables users to play video games without the need of downloading the full software or having access to the latest hardware, and it is present across a wide range of devices, including PCs, consoles, mobiles, and tablets.
Ensuring Security and Business Continuity in Your Hybrid Cloud
For businesses using hybrid cloud environments, the security stakes are high. Rather than risk your critical workloads and data with security policies layered on as an afterthought, you need a strategy that embeds consistent security in your applications as they are built, right from the beginning and regardless of which infrastructure they reside on.
Taos earns top position on the 2021 Frost Radar for the Global Managed Cloud Services Market
For its overall performance, Taos earned the leading position on the 2021 Frost Radar for the Global Managed Cloud Services Market
Don’t Let TCO Concerns Derail Your Hybrid Cloud
During the COVID-19 pandemic, more businesses than ever found themselves accelerating the journey to cloud in order to ensure business continuity and employee productivity. Businesses that migrated workloads during the pandemic often did so quickly, leveraging the speed of deployment and low barrier to entry of the cloud model. But in doing so, many shortened their typical planning processes in their haste to decrease time-to-operations.
Zoom’s Growing Ambitions in the Business Communications Market
Since the launch of its first product, Zoom has morphed considerably from a cloud video conferencing provider to its current, fast growing focus on end-to-end enterprise communications. Zoom’s strategy of building a strong, well-functioning core, i.e. its wildly successful video meetings business, and using it as a base to expand into many adjacencies is playing out well.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Unpacking Avaya’s New Cloud Solutions Portfolio
This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media, consultants and analysts. The company made numerous announcements during the event. Here we’d like to focus...
You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification
From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improving agent skills and expertise, improving the quality of customer interactions, improving the customer...
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have...
Botmania Part 2 – Putting AI in its Place with Real-world Use Cases
There is no lack of interest in Bot technology, as we pointed out in the first of this series – Botmania Part 1 – AI in Customer Care is a Matter of Infusing, not Confusing
EPOS IMPACT SDW 5061 Headset Runs the Analyst Gauntlet
EPOS has nailed it with a comfortable, reliably-performing, true transportable DECT binaural solution that does not need any base stations or big charging stands.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
Making it Your Own: Leveraging Programmable Communications to Customize Collaboration Tools for Your Business
In terms of customization, a programmable solution enables businesses to tailor the video meeting experience to their exact needs by leveraging configuration templates, no-code designers, or more advanced coding through application programming interfaces (APIs).
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
The New Path Forward: Media and Entertainment Leaders Lean into Digital and Remote-first Agents
The media and entertainment market has repositioned its content to allow customers to stream at home or from anywhere.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
The Future of Free Time in 2030
We can expect that virtual reality will have a substantial effect on our free time, impacting entertainment pursuits, travel experiences, and hobbies.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
Future of Collaboration in the Workplace – What’s on CIOs’ Minds
Frost & Sullivan’s survey of global IT decision-makers indicates that post-pandemic 36% will reduce their office real estate footprint and 37% will invest in more meeting rooms.
5 Ways 8×8’s Expansion into China can Boost your Company’s Global Strategy
Thanks to 8×8’s partnership with China Mobile International you can support your own partners in mainland China with the full range of communications, collaboration, and contact center tools.
EPOS ADAPT 660 Headset Runs the Analyst Gauntlet
Powered by EPOS AI for superior call clarity, an adaptive active noise-cancelling (ANC) system for noise reduction and stereo sound for high-quality audio reception, the device is full of features and built-in capabilities that elevate the user experience to the next level.
Healthcare Payers Need to Update their Technology to Compete
By integrating collaboration technologies among all these customer-care points, payers can boost customer value, save money and improve overall outcomes.
Pay Attention to Cloud-based Voice Services as you Invest in the Hybrid Workplace
Many businesses are moving mission-critical voice, messaging and meeting applications to the cloud as part of their digital transformation projects. Those who fail to do so risk being left behind.
EPOS ADAPT 165T II Microsoft Teams Certified Headset Runs the Analyst Gauntlet
EPOS technology shines through with plug and play functionality with a variety of devices – PC, Macs, mobile phones and tablets – that enable users to consolidate their peripherals and use virtually any UC software they need without compromise.
Mobile-first Communications Solutions to Empower Diverse Hybrid Workforces
Unified Communications as a Service (UCaaS) will help organizations in hybrid models to retain workforces and attract new talent, says Frost & Sullivan.
Cloud Gaming – Driving Further Adoption in the Surging Video Game Market
Cloud gaming enables users to play video games without the need of downloading the full software or having access to the latest hardware, and it is present across a wide range of devices, including PCs, consoles, mobiles, and tablets.
3 Growth Strategies to Capture Revenue Opportunities in the Asia-Pacific Telecommunication Services Industry
In a saturated and competitive market, network infrastructure investments, digital business models, and value-added services are imperative for future growth
Asia’s Plan to Leverage 5G is Missing a Regional Strategy
Industries underwent necessary changes due to COVID-19, and 5G was part of the solution. However, to say that COVID-19 expedited 5G in totality is not entirely true. It seems COVID-19 has made the justification for 5G, where there was one, stronger.
EPOS IMPACT SDW 5061 Headset Runs the Analyst Gauntlet
EPOS has nailed it with a comfortable, reliably-performing, true transportable DECT binaural solution that does not need any base stations or big charging stands.
5 Ways 8×8’s Expansion into China can Boost your Company’s Global Strategy
Thanks to 8×8’s partnership with China Mobile International you can support your own partners in mainland China with the full range of communications, collaboration, and contact center tools.
The Growling Technology Whispers Worth Shouting About
Our 2021 Edition of the Top 50 Emerging Technologies showcases technologies at a technology readiness level (TRL) of 5 to 9.
The Emergence of the Service Economy within Internet of Things
With the increase in the number of connected devices, the ability to manage and monetize the connected ecosystem will determine the growth of the IoT sector in India.
The Future of Free Time in 2030
We can expect that virtual reality will have a substantial effect on our free time, impacting entertainment pursuits, travel experiences, and hobbies.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
The Future of Indoors with Digital Indoor Systems
Digital Indoor Systems are expected to boost growth in indoor traffic, driven by Digital Transformation, 5G and COVID-19
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
