The Frost & Sullivan Digital Transformation Blog

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Competitive Benchmarking of Customer Experience (CX) Management Services: Leading Providers, New Opportunities, and Best Practices

This blog is based on the analysis titled, Frost Radar™: Customer Experience Management Services in Latin America, 2026 authored by Frost & Sullivan’s growth expert, Sebastian Menutti from the Contact Center Solutions/ CX team. Today, customer experience (CX) is no longer just a downstream function. It has moved to the center of boardroom...

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LightMetrics’ New Solution ΦFP™ Transforms Fleet Safety Intelligence by Filtering Out False Positives, While Accurately and Reliably Retaining only Genuinely Critical Safety Alerts

ΦFP is a cloud-based AI layer that revalidates every driver safety alert before it reaches the fleet manager, thereby promoting increased trust in the system, greater accuracy, improved safety outcomes, and better driver engagement. Video telematics and in-vehicle...

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Frost & Sullivan Explores the Rise of the “Healthspan Economy” and Emerging Growth Opportunities in Nutraceuticals

New whitepaper highlights how healthy aging, women’s health, and metabolic wellness are reshaping the future of preventive nutrition through science-backed, personalised, and digitally enabled nutraceutical solutions LONDON, UK – 13 May 2026 -- As global healthcare...

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Movers & Shakers Interview with César Cernuda, President, Microsoft Latin America & Corporate Vice President, Microsoft Corporation

Mr. César Cernuda serves as the President of Microsoft Latin American Organization and Vice President of Microsoft Corporation. Mr. Cernuda Rego started his career in the banking industry, at Banco 21 (Banco Gallego), and later joined Software AG. In the last 20...

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