june, 2020

25jun11:00 AM12:00 PMHow to Bridge the Customer Experience Gap Across the OrganizationWebinarCategory:Webinars

launch a cross-functional CX program Webinar

Time

(Thursday) 11:00 AM - 12:00 PM

Location

Webinar

7550 1H, 10 W Dr Suite 400

Event Details

This webinar covers how to launch a cross-functional CX program that enforces customer-centric strategies across departments.

Speaker Nicole Sult, Senior Director of CX at Lippert Components, will share how she’s established a collaborative CX program that leverages customer feedback to drive intentional action and better experiences.

In this 1-hour webinar, we’ll cover:

  • Specific examples of how to bridge the CX gap within your organization.
  • How to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change.
  • How to analyze customer data and enact intentional action via CRM to see tangible results.

BONUS: By registering for this webinar, you are now eligible to receive an incredible gift for these incredible times that will be physically mailed to you. Please be sure to supply the best address (home office?) so that you can accept and sign for the delivery.

Featured Speakers:

Nicole Sult
Senior Director of Customer Experience
Lippert Components

Shonnah Hughes
Global Product Growth and Innovation Evangelist
GetFeedback

Samir Sakpal
Director of Consulting
Frost & Sullivan

In Cooperation with:

Organizer

Frost & Sullivaninfo@frost.com 7550 1H, 10 W Dr #400, San Antonio, TX 78229

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