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Cloud Enables AI to Raise CX to New Heights

Cloud Enables AI to Raise CX to New Heights

Frost & Sullivan’s 2022 IT Decision-Maker Survey reveals that among the most crucial corporate goals, the top 3 focus on customers. With rising costs sweeping the world, it is surprising to see cost-related goals fall in prominence.

How to Meet High Expectations as Customers Rapidly Shift to Self-Service

How to Meet High Expectations as Customers Rapidly Shift to Self-Service

Customers’ increasing demands for self-service have pushed companies’ to reprioritize their digital roadmaps in a rush to meet customers’ expectations. Because live interactions cost companies 24 to 48 times as much as self‐service tools, improving operational efficiency by implementing self-service customer channels promises an enormous return on investment (ROI).

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Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Based on its recent analysis of the Brazilian customer experience outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) Brazil with the 2021 Brazilian Company of the Year Award for consistently achieving a double-digit growth rate. It achieved this success by renewing its business with some of the most renowned local brands and adding 25 new logos since 2019. Its revamped HR processes, global standards, proprietary technological tools, and successful work-at-home agent (WAHA) program have reinforced its strong brand reputation in the Brazilian market.

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