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San Antonio, TX — November 30th, 2023 — Frost & Sullivan recently researched the cognitive field services management industry and, based on its findings, recognizes Tech Mahindra with the 2023 Global Enabling Technology Leadership Award. Tech Mahindra is a leading provider of digital transformation, consulting and business re-engineering services and solutions.

Organizations grappling with field services operations face challenges such as high operating costs, manual and disparate workflows, fragmented and manual planning, rudimentary dispatch systems, multiple enterprise management systems, and decentralized data. While Tech Mahindra delivers a full spectrum of field service management solutions, it was awarded for —a groundbreaking cognitive artificial intelligence (AI) solution. significantly optimizes field services through deep analytical insights, decision-making support, and future-proof strategic planning. This innovative solution helps global businesses identify lags and create a flawless field ecosystem by providing actionable insights and recommendations, leveraging superior digital technology capabilities, including machine learning (ML) and AI.

Tech Mahindra offers at a flexible price with modular functionality deployment options. It includes multiple license options to select suitable features and capabilities for business needs. For this reason, investing in dramatically reduces the costs associated with hardware maintenance, upgrades, and administrative tasks needed to manage the physical infrastructure.

“Launched in September 2022, is a cognitive AI solution that optimizes field services through deep analytical insights, decision-making support, and future-proof strategic planning. The platform combines technology, data, and people to automate, optimize, and improve experiences for field service operations. It helps customers identify lags and create a flawless field ecosystem through actionable insights and recommendations,” said Sherrel Sonia Roche, industry principal for ICT Research at Frost & Sullivan.

The organization’s commitment extends beyond the launch, constantly integrating customer feedback for continuous improvements and to ensure that its systems and processes perfectly align with the market’s evolving needs. Furthermore, Tech Mahindra’s relationship with customers continues after implementation as it assists them through consulting and technical assistance, delivering maximum value from its deployment. This customer-centric approach focuses on understanding customers’ unique operational challenges and desired outcomes, translating to better field service operations and continuous technology innovation.

“Tech Mahindra aims to create differentiated client value through a consultative approach and industry-specific solutions. has propelled field service operations to the next level by addressing customers’ most pressing challenges. Through a deep understanding of its customers’ operating environment and domain expertise, Tech Mahindra has identified specific pain points in visibility, productivity, and cost optimization,” noted Roche.

Each year, Frost & Sullivan presents this award to a company that develops pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Tech Mahindra
Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ billion organisation with 148k+ professionals across 90 countries helping 1250+ global customers, including Fortune 500 companies. It is focused on leveraging next-generation technologies including 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. It is the only Indian company in the world to receive the HRH The Prince of Wales’ Terra Carta Seal for its commitment to creating a sustainable future. It is the fastest growing brand globally in ‘brand value rank’ and among the top 7 IT brands globally in brand strength with AA+ rating. With its NXT.NOWTM framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for its ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. It aims at delivering tomorrow’s experiences today and believes that the ‘Future is Now’.

Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies with 260,000 employees in over 100 countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

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For more information on Tech Mahindra, please contact:
Abhilasha Gupta, Global Corporate Communications and Public Affairs


Tarini Singh

Marketing Coordinator - Best Practices Recognition

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