Viva Biotech Receives Frost & Sullivan’s 2025 APAC Technology Innovation Leadership Recognition in the Integrated Intelligent Drug Discovery Industry

Viva Biotech Receives Frost & Sullivan’s 2025 APAC Technology Innovation Leadership Recognition in the Integrated Intelligent Drug Discovery Industry

San Antonio, TX — 29th September, 2025 — Frost & Sullivan is pleased to announce that Viva Biotech has been given the 2025 APAC Technology Innovation Leadership recognition in the Integrated Intelligent Drug Discovery industry for its outstanding achievements in...
What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

What AI Brings to the Future of Customer Experience (CX): Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty

This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team.   From autonomous agents that think and act like...
Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

Optimizing Customer Experience (CX): 8 Strategies and Best Practices to Maximize Agent Productivity and Contact Center Efficiency

This blog is based on the analysis, Customer Perspectives Deep Dive – Frost & Sullivan’s 2025 CX MindXchange by Frost & Sullivan’s growth expert, Alpa Shah, from the Contact Center Solutions team. Customer expectations are changing faster than ever, and...