Interview with Toshiba America Information System: An Expert Perspective on the SMB Telephony Market

Published: 9 Sep 2010

As part of its ongoing review of the enterprise telephony platform and endpoint market, Frost & Sullivan interviewed Mr. Jon Nelson, Product Marketing Manager at Toshiba Telecommunications Systems. In this article, Alaa Saayed, Industry Analyst with Frost & Sullivan's Unified Communications & Collaboration group, discusses Toshiba's latest advancements in the enterprise telephony space, and the company's key areas of focus in the coming years.

Alaa: Hi Jon, nice to meet you. Can you please provide us with some background on your current role at Toshiba and your main responsibilities?

Mr. Jon Nelson

Jon: As product marketing manager, I get involved with the introduction of new products, keeping up with industry trends to support product planning, support of our marketing group developing collateral materials, and working with our PR group to interact with industry analysts.

Alaa: Would you mind giving us and the readers an overview of your current enterprise telephony portfolio as well as what have been the company's major product/feature releases in this space?

Jon: Toshiba's Strata® CIX™ family of IP communication systems provides comprehensive solutions for SMB enterprises and regional locations of large enterprises. Toshiba's award-winning products deliver modular voice solutions including Voice over IP, unified communications, networking, mobility, and the ability to customize features and applications for maximum productivity using Toshiba's FeatureFlex® customization capabilities. Toshiba gives customers the ability to migrate their systems, while retaining much of their initial investment, and it offers the industry's only seven-year manufacturer's extended warranty. Toshiba's complete business communication solutions also include Toshiba notebooks and tablet PCs, copiers, surveillance video cameras/recorders and more, helping enterprises maximize their business efficiency.

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