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2021 Award Recipients

Company of the Year

Data Center Services, Malaysia  –  AIMS Data Centre Sdn Bhd

Cloud-based Data Solutions for Financial Services, Global  –  AWS

Cellular IoT, Global  –  AT&T

Public Safety Solutions, United States –  AT&T

Cognitive AI for Business Process Automation, Global  –  Beyond Limits

Smart Water Metering and Management, Europe  –  Birdz

Digital Transformation Services in Life Sciences, Global  –  Capgemini

E-Waste Management, India  –  Cerebra Integrated Technologies 

Managed Security Services, Taiwan  –  CHT Security Co., Ltd.

Data Center Services, Taiwan  –  Chunghwa Telecom

Mobile Data Services, Taiwan  –  Chunghwa Telecom

Telecommunication Services, Taiwan  –  Chunghwa Telecom

CRO, Japan  –  CMIC Group

Data Center Services, Japan  –  Colt Data Centre Services

Endpoint Security, Asia-Pacific  –  CrowdStrike

Home Water Filter, Malaysia  –  CUCKOO

Vehicle Security and Risk Assessment, Europe  –  Cybellum

Corporate Education, North America  –  Degreed

Telecoms Tower, Asia-Pacific  –  edotco Group Sdn Bhd

Data Center Services, Singapore  – Equinix 

Sustainability in Water Technology, Global  –  Evoqua

Data Loss Prevention, Asia-Pacific  –  Forcepoint

Integrated Warehouse Developer, Thailand  –  Frasers Property Industrial (Thailand) Co., Ltd.

OEM New Mobility Marketplace, Europe  –  Free2Move

AI in Telecom Marketing, Global  –  Flytxt

Cloud Contact Center, Latin America  –  Genesys

Satellite Communications, Latin America  –  Globalsat Group

Healthcare and Life Sciences Analytics Cloud Solutions, North America  –  Inovalon

Secure Remote Access, Asia-Pacific  –  Ivanti

Collaboration Services, Latin America  –  Lumen Latin America

Workforce Identity and Access Management, Global  –  Microsoft

In Vitro Fertility (IVF), Indonesia  –  Morula IVF Indonesia

Home Improvement Retail, Malaysia  – Mr D.I.Y. Group (M) Berhad

Artificial Intelligence Services, Asia-Pacific –  NEC Corporation

OSS BSS, Asia-Pacific  –  Netcracker Technology

Data Center Services, Australia  –  NEXTDC

Automotive Radar Test, Europe  –  NOFFZ

Managed Security Services, Japan  –  NRI SecureTechnologies

Customer Experience Outsourcing Services, Thailand  –  One to One Contacts PLC.

Population Health Management, North America  –  Optum

Critical National Infrastructure Cybersecurity, Global  –  PAS, part of Hexagon

Autonomous Drone-in-a-Box Solutions, Global  –  Percepto

Smart Gas Metering, Global  –  Pietro Fiorentini

Data Center Services, Indonesia  –  PT DCI Indonesia Tbk

Customer Experience Outsourcing Services, Indonesia –  PT Infomedia Nusantara

EV Platform, Global  –  REE Automotive

Third-party Enterprise Software Support Services, Asia-Pacific  –  Rimini Street

Sustainability and Circular Economy of Plastic Recycling and Resource Recovery, Global  –  SABIC

Managed Security Services, South Korea  –  Samsung SDS

Breach and Attack Simulation, Global  –  SafeBreach

Safety Instrumented Systems, Global  –  Schneider Electric

Managed and Professional Security Services, North America  –  Secureworks

Commercial Drone, North America  –  Skydio

Mobile Data Services, Cambodia  –  Smart Axiata Co., Ltd

Mobile Services, Cambodia  –  Smart Axiata Co., Ltd

Automotive Connected Voice Assistance, North America  –  SoundHound

Sustainable Ingredients in Hair Conditioning, Europe  –  Stepan Company

Edge Infrastructure, North America  –  Stratus Technologies

Hospital, Malaysia  –  Subang Jaya Medical Centre

Managed Multi Cloud, India  –  Tata Communications

Managed Security Services, India  –  Tata Communications

LIMS for Molecular and Genetic Diagnostics, North America  –  Sunquest

Customer Experience Outsourcing Services, Asia-Pacific  –  Teleperformance

Customer Experience Outsourcing Services, Brazil  –  Teleperformance

Nearshore Customer Experience Outsourcing Services, Latin America  –  Teleperformance

Cloud Infrastructure Services, Australia  –  Telstra

Fertility Center, Malaysia  –  TMC Fertility & Women’s Specialist Centre

Data Center Services, Thailand  –  True Internet Data Center Co., Ltd.

Managed Security Services, Singapore  –   Trustwave

Mobile Services, Malaysia  –  U Mobile

Facilities Management, Malaysia  –  UEM Edgenta Berhad

Remote Patient Monitoring, North America  –  Validic

Telematics Data Exchange, North America  –  Verisk Analytics

Managed Security Services, Australia  –  Verizon

Industrial Computed Tomography Solutions, Global  –  Waygate Technologies

Fleet Telematics, Europe  –  Webfleet

Customer Experience Outsourcing Services, Malaysia  –  Webhelp

AI in Telecom Operations Software, Asia-Pacific  –  Whale Cloud Technology

Maritime Logistics,Europe  – Windward

SME Accounting Software, Asia-Pacific  –  Xero Limited

Connected Car Media, North America  –  Xperi

Competitive Strategy Leadership

Integrated Employee and Customer Communications Experiences, Global  –  8×8

SD-WAN Vendor, Global  –  Aruba Networks (HPE)

Managed SD-WAN Services, Europe  –  AT&T Business

Communications Platform as a Service, North America  –  Avaya

Facility Management, Singapore  –  Certis Integrated Facilities Management Pte Ltd

Conversational AI, Europe  –  CM.com

Customer Experience Outsourcing Services, Brazil  –  Connvert

Home Air Purifier, Malaysia  –  CUCKOO

Data Center Services, Singapore  –  Digital Realty

Edge Data Center, NorthAmerica  – EdgeConneX

Rail Vehicle IoT Solutions, Europe  –  Eurotech

Professional Headset, Global  –  EPOS

Property Development, Thailand  –  Frasers Property (Thailand) Public Company Limited

Crowd Analytics for Smart City Solutions, Asia-Pacific  –  Fusionex Group

Clinical CRO, Asia-Pacific  –  George Clinical

Facilities Management, Malaysia  –  GFM Services Berhad

Clinical CRO, China  –  Hangzhou Tigermed Consulting Co., Ltd. 

BPM Outsourcing, Global  –  Infosys

UPS, Global  –  Kehua Data Co., Ltd.

Functional Service Provider Pharmaceutical, Asia-Pacific  –  Labcorp Drug Development

Home Water Filter, Malaysia  –  LG Electronics (M) Sdn Bhd

Laboratory Information Systems, North America  –  LigoLab

Municipal Water and Wastewater Enterprise Asset Management, Global  –  OSIsoft

Workforce IAM, Global  –  Ping Identity

Artificial Intelligence Services in the Public Sector, North America  –  Quantiphi

Building Automation, Southeast Asia  –  Quantum Automation

Network Firewall, Global  –  SonicWall

Managed SD-WAN, Asia-Pacific  –  Tata Communications

Extended Detection and Response, Global  –  ThreatQuotient

Plastics Circular Economy, Global  –  Trinseo S.A.

Critical Power Infrastructure, Asia-Pacific  –  Vertiv

Customer Value Leadership

Customer Experience, Global  –  [24]7.ai

Customer Experience Outsourcing Services, North America  –  24-7 Intouch

Hospital Patient Access and Transfer Orchestration, United States  –  ABOUT Healthcare, Inc.

Outbound Campaign Management, North America  – Alvaria

Customer Experience Outsourcing Services, Brazil  –  AeC

Clinical Development and Pharmacovigilance Software, North America  –  ArisGlobal

Mobile Situational Awareness, North America  –  AT&T

Contract Research Organization (CRO), Asia-Pacific  –  Avance Clinical Pty Ltd

Building Automation Systems, Southeast Asia  –  Azbil Corporation

Digital Transformation Services, Global  –  CDW

PLM Software for Fashion, Retail, and Consumer Goods, Global  –  Centric Software

Conversation Intelligence, North America  –  Chorus

Digital Transformation Service Provider for Life Sciences, Global  –  Citius Tech

Business Network Services, Europe  –  Colt Technology Services

Managed SD-WAN Services, Europe  –  Colt Technology Services

Omnichannel Customer Support Automotive Dealers, North America  –  Cox Automotive

Class 4–8 Truck Filters, North America  –  Donaldson Company, Inc.

Electric Vehicle Lithium-ion Battery, Global  –  Enevate

Data Centre Cooling, Global  –  Excool

Network Access Control, Global  –  Forescout

Social Media Consulting & Brand Management, North America  –  HGS

Cyber Threat Intelligence, Global  –  Intel 471 

AI-powered Email Security, Europe  –  IRONSCALES

Facilities Management, India  –   JLL India 

Professional Audio/Video Conferencing Devices, Europe  –  Konftel

Care Journey Orchestration, North America  –  Lumeon

DIY Home Monitoring, North America  –  Notion

Video Conferencing, Global  –  Pexip

Digital Pathology and Image Management Software, North America  –  Proscia

Microgrids and Distributed Energy Resources, Global  –  PXiSE Energy Solutions

Roller Chain, North America  –  U.S. Tsubaki

Outcome-based Services for Critical Power and Cooling, Asia-Pacific  –  Schneider Electric

XDR, Global  –  Secureworks

Field Service Management, North America  –   ServicePower

Contact Center Performance Management, North America  –  Sharpen Technologies

Calibration and Repair Services, Global  –  SIMCO Electronics

Managed SD-WAN, Asia-Pacific  –  Singtel

Mid-tier SegmentElectronics Manufacturing Services, Global  –  SMTC

Business Carrier Ethernet Services, United States  –  Spectrum Enterprise

Patient Engagement, North America  –  Stericycle Communication Solutions

Enterprise Sales Force Automation, North America  –  SugarCRM

Telecommunications Digital Transformation, Global  –  Tata Communications Transformation Services

Decentralized Clinical Trials, North America  –  THREAD

UPS, Asia-Pacific  –  Vertiv

IoT Energy Monitoring Solutions for Building Management, North America  –  Vutility

UC Performance Management and Meeting Insights, Global  –  Vyopta

Team Collaboration, Global  –  Workplace

Enabling Technology Leadership

5G Network Equipment Testing, Global  –  Artiza

Implantable Cardiac Monitoring Device, Global  –  BIOTRONIK

Sensor Data Fusion for Autonomous Driving Applications, Europe  –  BASELABS GmbH

Real World Evidence Solutions, North America  –  COTA Healthcare

Artifcial Intelligence-enabled Drug Discovery, Europe  –  Evaxion Biotech

Payment Infrastructure, North America  – Finix

Airline Software Digitalization, North America  –  FLYR Labs

5G Network Infrastructure, Global  –  HPE

Managed Enterprise Resource Planning, Global  –  Kyndryl

Contact Center, North America  –  LumenVox

Industrial Edge-to-Enterprise Automation, North America  –  Machfu

Intrauterine Device, Global  –  OCON Healthcare

Healthcare Data Interoperability, North America  –  Onyx Health

Cell and Gene Therapy Manufacturing, Global  –  Ori Biotech

Mobile Security, Global  –  Pradeo

Clinical Research Organization, Global  –  Parexel

Automated Assembly Inspection and In-Line Metrology, Global  –  Perceptron, Inc.

Precision Medicine Informatics Platform, Global  –  Seven Bridges

Threat Intelligence, Global  –  Silobreaker

Visual Engagement Tools, Global  –  Surfly

Customer Experience Outsourcing Services, Southern Cone  –  Teleperformance

Remote Assistance Space, Europe  –  ViiBE Communication

Digital Biomarkers for Neurocognitive Disorders, Global  –  ViewMind

Telehealth, Europe  –  Visiba Care

Consumer Healthcare Engagement, North America  –  Welltok

Enabling Platform Leadership

Next Generation 911, United States  –  LUMEN

Entrepreneurial Company of the Year

Fluid Resuscitation Devices, Global  –  410 Medical

Maritime Logistics, Europe  –  Awake.AI

Open RAN Orchestration, Global  –  Cellwize

Computer Vision, Global  –  Cogniac

Digital Twin Technology for the Water, Global  –  Envirosuite

Low-Power Wide-Area Network, North America  –  Everynet

Mobile Content Solutions and Services, Global  –  Forest Interactive

Women’s Health (Clinical Laboratories), Singapore  –  INEX Innovate

Customer Experience Outsourcing Services, Central America and the Caribbean  –  Iterum Connections

Critical National Infrastructure Cybersecurity, Global  –  SCADAfence

AI in Talent Technologies, India  –  uKnowva HRMS

Clinical Research Organization (CRO), Greater China  –  Viva Biotech Holdings

Market Leadership

Managed SD-WAN Services, North America  –  AT&T

Next Generation 911, United States  –  AT&T

Network Firewall, Global  –  Cisco

CRO, Asia-Pacific  –  CMIC Group

5G New Radio Drive Test Solutions, Global  –  Infovista

Network Packet Brokers, Global  –  Keysight

Video Conferencing Devices, Global  –  Logitech

Business Carrier Ethernet Services, United States  –  Lumen

Bikesharing Technology, Latin America  –  PBSC Urban Solutions

Email Security, Global  –  Proofpoint, Inc.

Customer Experience Outsourcing Services, India  –  Startek

VoIP Access and SIP Trunking, North America  –  Verizon

SD-WAN Vendor, Global  –  VMware

Webinars and VirtualEvents, Global  –  Zoom

New Product Innovation

Flexible Single-use Endoscope for Advanced Visualization, Global  –  Ambu

Next Generation OSS, Global  –  Amdocs

4D Imaging Radar for Autonomous Vehicles, Europe  –  Arbe

Remote Ventilator Surveillance, North America  –  Capsule Technologies

Real-world Evidence IT Solutions in Life Sciences, North America  –  Clarify Health 

Smart Colposcopy for Cervical Lesion Detection, North American  – DYSIS Medical

Extracorporeal Membrane Oxygenation (ECMO), Global  –  Eurosets

Operating Room Systems Integration, Global  –  Fujifilm Medical Systems USA, Inc.

Immune Health Ingredient, North America  –  Kyowa Hakko

5G Network Applications, North America  –  LiveU

Holistic Web Protection, Global  –  Lumen

Vaccine Administration Management System, North America  –  Microsoft

Water and Wastewater Treatment Membrane, Global  –  NX Filtration

Customer Experience Outsourcing Services, Latin America and the Caribbean  –  Onelink BPO

Material Flow Management, North America  –  Panasonic

Customer Experience Outsourcing Services, Americas  –  Startek

Structural Electronics, European  –  TactoTek

Commercial Vehicle Wiper Blades Aftermarket, Europe  –  Valeo Service

5G Network Infrastructure, Global  –  Wirepas

Virtual Care, United States  –  Wolters Kluwer

Terabit Ethernet Testing Solutions, Global  – Xena Networks

Product Leadership

Intelligent Buildings, Global  –  ABB

Real-time Payments, Global  –  ACI Worldwide

Clinical Oncology Next-generation Sequencing Workflow Solutions, Asia-Pacific  –  ACT Genomics

Digital Advertising, North America  –  Adtheorent

Virtual Care, North America  –  AMD Global Telemedicine

Customer Experience Outsourcing Services, Latin America  –  Atento

Identity Management, Global  –  AU10TIX

AI-based Machine Health-as-a-Service, Global  –  Augury

Breach and Attack Simulation, Global  –  Cymulate

Automotive Electric Motor, North America  –  ePropelled

IoT Solution for Building Operations and Maintenance, Global  –  Facilio

Customer Experience in Financial Services, Global  –  Flybits

SD-WAN Vendor, Global  –  Fortinet

Transmission and Distribution Grid Analytics, Global  –  GE Digital

Visual Engagement, Global  –  Glance Networks

Cloud-based SPC Quality Intelligence, North America  –  InfinityQS

Hardware-in-the-loop Test Solutions for Automotive, Global  –  Konrad Technologies

Enterprise Imaging Solutions, Global  –  Mach7 Technologies

Cloud Banking Platform, Global  –  Mambu

Virtual Critical Care, United States  –  Medical Informatics Corp.

Cloud ERP, North America  –  NetSuite

Corded UC Headset, Global  –  Poly

AI-Enhanced Healthcare, Global  –  Presagen

Workforce Management and Intraday Automation, Global  –  QStory

Voice of the Customer Solution, Europe  –  SANDSIV

European Defense Underground Sensors, Europe  –  SensoGuard

Smart Grid Equipment, Global  –  Siemens Energy

Battery Analytics Software-as-a-Service, North America  –  Voltaiq

Small to Mid-Sized Contact Center, North America  –  Verizon

Technology Innovation Leadership

Online Trust & Safety, Europe –  ActiveFence

Computer Vision, North America  –  Algolux

User-based Insurance, Europe  –  Amodo

Cybersecurity Posture Management, North America  –  Balbix

Safe City Solutions, North America  –  BlackBerry

Cloud Access Security Broker, Global  –  Broadcom

GPU-powered Database and Analytics Platform, Europe  –  Brytlyt

Population Health Management, North America  –  Cedar Gate Technologies

Automotive In-vehicle Multimedia Software, Global  –  Cinemo

Chemical Upcycling of Plastic Waste, Europe  –  Clariter 

Cyber Insurance, North America  –  Coalition

Smart Homes, Global  –  Cognitive Systems Corp.

Smart Metering Technology, Global  –  CyanConnode

Managed Security and Professional Services, Europe  –  CyberProof

Industrial Cybersecurity AI, North America  –  Darktrace

Data Management and Annotation Platform, Europe  –  Dataloop

UPS as a Reserve(UPSAAR) for Datacenter Application, India  –  Eaton

Privacy-enhancing, Global  –  Enveil

Enteral Feeding Tube Navigation, North America  –  ENvizion Medical

Data Centre Connectivity Solutions, Global  –  Epsilon

Long-duration Energy Storage, North America  –  ESS

AI-powered Autonomous Mobile Robots, Asia-Pacific  –  ForwardX Robotics

Virtual Care, North America  –  GenieMD

AI-based Lock Screen Platform, India  –  Glance Digital Experience

Disruptive Aerospace Technologies, North America  –  HCL Technologies

Fiber-optic Sensing, North America  –  Hifi Engineering

Digital Hospitals at Home, Europe  –  Huma Therapeutics 

Over-The-Air (OTA) and Cloud Platform, Global  –  KPIT Technologies

Nanocoating Deposition, Asia-Pacific  –  Nanofilm Technologies International Limited 

OSS/BSS, Global  –  Netcracker Technology

Enterprise Fraud Management, North America  –  NICE Actimize

AI-based Precision Oncology, Europe  –  OncoHost

Sleep Diagnostics, Europe  –  Onera Health

Spatial Intelligence, Global  –  Outsight

Molecular Testing, Global  –  PathogenDx

Electrochlorination Technology for Water Treatment, Europe  –  Permascand

Digital Assistants for Advanced Manufacturing, Global  –  Plataine

Automotive Photonic-integrated FMCW LiDAR, Europe  –  Scantinel Photonics GmbH

Advanced Analytics for Process Manufacturing, North America  –  Seeq

Internet of Things Sensors, Europe  –  Sensative AB

Online Non-Contact Coating Thickness Measurement, North America  – Sensory Analytics

Semiconductors, Europe  –  Silicon Mobility

Edge Machine Learning, North America  –  SiMa.ai

4D Radar for Automotive, North American  –  Spartan Radar

Oncology Data-sharing Software Platform, Global  –  Syapse

Conversational Automation, North America  –  Uniphore

Connected Vehicle Analytics and Cybersecurity, Europe  –  Upstream Security

Percutaneous Procedure System, North America  –  XACT Robotics®

Conversational Artificial Intelligence Market, Middle East and South Asia  –  Yellow.ai

AI-based Advanced Insurance Distribution Platform, Europe  –  Zelros

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