Michael DeSalles

Principal Analyst for Frost & Sullivan’s Brand and Demand division. Michael has extensive experience in contact center supervision, training, competitive sales, and network routing experience (Cisco ICM) with AT&T Business and Consumer Services. Since joining Frost & Sullivan in 2005, Michael has completed numerous strategic consulting projects with industry leaders including Teleperformance, Verizon Business, Siemens, SAP, Alorica, HGS, IBM, Webhelp, Genesys, and ServiceNow. DeSalles continues to contribute to research reports, client videos, webinars, think tanks, and podcasts; written industry white papers and is a frequent speaker at industry and client-sponsored events.