As some companies accelerate CX investments to survive the pandemic, every business will need to tackle those uncomfortable conversations that need to take place to thrive beyond the pandemic.
This live think tank will debunk common contact center myths such as:
- Agent turnover is normal and we just have to work around it
- We know our people, processes and technologies well – no need to go back to basics
- Our corporate goals and IT investments are aligned
- Investing in a new solution is daunting
- It’s impossible to develop customer relationships on digital channels
Register today to discover the solutions to these common contact center myths.
Featured Industry Speakers:
 Alpa ShahGlobal VP – CX Practice Frost & Sullivan |
 Mike McCarronVP of Strategic Alliances Gladly |
In Cooperation with:
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