march, 2021

17mar11:00 AM12:00 PMDeliver Stellar Customer Experiences with Superior AudioWebinarCategory:Webinars

Customer Experience ICT

Time

(Wednesday) 11:00 AM - 12:00 PM EST

Location

Webinar

7550 1H, 10 W Dr Suite 400

Event Details

Optimize Agent Productivity and Drive Customer Engagement with Professional Headsets

Although customers expect automation, self-service options, and digital channels, the human agent is more important than ever. Agent empowerment, tools that drive customer engagement and satisfaction. Clear, crisp audio is essential to boosting performance in a traditional contact centre environment and to address the particular challenges for work-at-home agents.

Join Frost & Sullivan and EPOS to discusses how to navigate the uncertainty of 2021:

  • Implications of high quality audio on creating stellar CX
  • What’s top of mind for CX leaders and agents with the rapid migration to remote work?
  • Why consumer-grade headsets fall short to meet today’s agent needs?
  • Benefits of professional-grade high quality contact centre headsets on agent productivity
  • What are the key considerations buyers must keep in mind when deciding which professional headsets best fit their needs?

Listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your organization.

Featured Industry Speakers:

Elka Popova, Vice President, Digital Transformation, Frost & SullivanAlexander Michael
Director of Consulting
Frost & Sullivan
Jurate BeniulyteJurate Beniulyte
Head of Strategic Alliances
EPOS
Juergen TolksdorfJuergen Tolksdorf
Business Development Manager, Innovator, Customer Journey
Designer
Genesys

In Cooperation with:

Frost & Sullivan Epos Logo
Genesys logo

Organizer

Frost & Sullivaninfo@frost.com 7550 1H, 10 W Dr #400, San Antonio, TX 78229

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