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How to Meet High Expectations as Customers Rapidly Shift to Self-Service

How to Meet High Expectations as Customers Rapidly Shift to Self-Service

Customers’ increasing demands for self-service have pushed companies’ to reprioritize their digital roadmaps in a rush to meet customers’ expectations. Because live interactions cost companies 24 to 48 times as much as self‐service tools, improving operational efficiency by implementing self-service customer channels promises an enormous return on investment (ROI).

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Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Based on its recent analysis of the Brazilian customer experience outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) Brazil with the 2021 Brazilian Company of the Year Award for consistently achieving a double-digit growth rate. It achieved this success by renewing its business with some of the most renowned local brands and adding 25 new logos since 2019. Its revamped HR processes, global standards, proprietary technological tools, and successful work-at-home agent (WAHA) program have reinforced its strong brand reputation in the Brazilian market.

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Frost & Sullivan Reconoce la Estrategia de Sixbell al Centrarse en Industrias Seleccionadas Para Lograr sus Objetivos de Crecimiento en la Industria de Centros de Contacto en la Nube de América Latina

Sixbell estableció alianzas con empresas que tienen un profundo conocimiento y experiencia en los mercados verticales en los que se deseara explotar São Paulo, Brasil. — Diciembre 12, 2016 — Basado en el análisis reciente de la industria de sistemas de centros de...

프로스트 앤 설리번, 사이버 보안 업그레이드에 대한 필요성을 피력해 전문 보안 서비스 시장의 두 자릿수 성장을 이끌어 낼 수 있어

2016년 12월 13일, 대한민국 – 기관들이 보안 업그레이드와 리스크 관리 역량을 강화시켜야 한다는 것을 인지하게 되면서, PSS(Professional Security Services : 전문보안 서비스)에 대한 수요가 늘고 있다. 실제로 현상 유지 및 단순한 응급 처치에 대한 점진적 개선이 미흡한 실정이다. 더구나 데이터 유출 등 예상밖의 사건이 발생하기도 하고, 전문 보안 서비스 제공업체들은 위기를 통해 희생된 기관 관리를 지원하고 있다. 일반기관들은 사내에 PSS를...

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