Proving that networking, collaboration and community can be formed virtually

Santa Clara, Calif. –July 9, 2020 – Due to the global health crisis and in the best interests of our participants, clients and employees, Frost & Sullivan has decided to transition the live Customer Contact East: A Frost & Sullivan Executive MindXchange to an all-encompassing virtual experience. This virtual event will take place September 22-24 and includes four hours of virtual content and interactive experiences each day.

The agenda for Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange is currently being confirmed; for full details, please visit:

Customer Contact VIRTUAL will incorporate the same interactive and experience-driven themes as the original in-person event. Topics on the agenda will range from customer contact best practices to specific game plans of how to navigate the customer experience during a crisis. Participants should expect to share insights, build relationships and gain unique cross-industry perspectives from a savvy group of industry vice presidents, directors, managers and other senior-level executives. The virtual event will include several interactive formats, including roundtables, think tanks, demos, a virtual exhibit hall, as well as special VIP activities.

Since the outbreak of the COVID-19 pandemic, Frost & Sullivan has hosted a monthly Customer Contact & Customer Experience Webinar Week Series to provide different industry audiences virtual options during a time when in-person events have been canceled or postponed. The April and May webinar weeks have attracted over 600 unique registrants and delivered best-in-class insights to customer contact and CX professionals.

For additional information, please email

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion


Adam Kahn
Global Senior Director, Digital Strategy & Marketing Operations
Phone: 508.538.1010


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