16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange will highlight effortless and efficient customer experiences

SANTA CLARA, Calif. – January 15, 2020 — Frost & Sullivan is pleased to announce that leaders from across industries will share the latest customer-focused digital strategies and best practices at the 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, taking place at the Fort Lauderdale Marriott Harbor Beach Resort & Spa on April 26-29, 2020.

To register for the 16th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange or to view the event agenda, please visit: https://www.customercontactmindxchange.com/east20/

The event, themed Effortless and Efficient Experiences: A Win-Win for Customers and the Organization, will explore why, to succeed today, the customer must be the true North Star. Experts and thought leaders will explain why organizations that fail to focus on the customer do so at their own peril. The event will also provide solutions and strategies to keep pace in the digital age, including improving data-driven customer support initiatives.

Highlights from the extensive agenda include the following sessions and notable headliners:

  • Integrating the Contact Center into the Organization-Wide Digital Experience, led by Gabriele Masili, Global Chief Technology Officer, Customer Service and Support, Microsoft
  • Meeting the Unique Challenges of the Enterprise Contact Center, led by Bassem Hanna, Associate Director, Call Center Technology, Johnson & Johnson
  • Success Story: Nurturing Your Manager’s Professional Development, led by Kevin Kvech, Director, Sales and Service, Amtrak

This annual event provides solutions to meet the complex communication demands presented by today’s multi-channel customer. A highly interactive program offers customer contact industry vice presidents, directors, managers and other senior-level executives the opportunity to benefit from:

  • Current case studies and emerging best practices
  • Dynamic industry collaboration zones
  • Expert panel discussions
  • Peer-to-peer networking opportunities

For additional information about the 16th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange, please email events.us@frost.com

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion


Francesca Valente

Corporate Communications

P: +1 210 348 1012

E: francesca.valente@frost.com


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