For years, healthcare organizations treated the cloud as an infrastructure problem. Today, that perspective has changed with cloud becoming the foundation for AI initiatives, distributed care delivery, operational efficiency, and cyber resilience. The question is no longer whether to move to the cloud, but how quickly organizations can go beyond migration toward strategic transformation and measurable business outcomes.

These themes were at the center of Frost & Sullivan’s recent webinar, “Driving Healthcare IT Transformation: Growth Opportunities Enabled by Cloud,” in which industry experts discussed where the industry is heading and what healthcare organizations need to prioritize to stay competitive.

The session brought together the following Growth Experts:

Tanuja Sahay

Tanuja Sahay

Growth Expert and Research Director, Healthcare IT, Frost & Sullivan

Alejandra Parra

Alejandra Parra

Growth Expert and Research Analyst, Healthcare IT, Frost & Sullivan

Erik Littlejohn

Erik Littlejohn

President and CEO, CloudWave

James Walker

James Walker

Founder and CPO, CloudHesive

Jason Jones

Jason Jones

Vice President, Healthcare Solutions, Rackspace Technology

Click here to access the on-demand recording.

Cloud Adoption in its Second Wave

Healthcare organizations are no longer debating whether to move to the cloud. The conversation has shifted to how to get more value out of it. There is a visible transition happening from the first wave of lift-and-shift migration toward a second wave focused on AI readiness, operational resilience, and measurable outcomes. Three forces are driving this transition:

  • Talent shortages: Retaining and attracting IT talent has become harder, particularly for rural and community hospitals. Post-COVID, the ability to work remotely opened up options for skilled staff that smaller organizations could not compete with. Cloud helps reduce the burden on internal teams and offloads some of that infrastructure complexity.
  • Infrastructure complexity: Modernization of electronic medical records (EMRs) and electronic health records (EHRs) has pushed organizations to manage far more than before. What once required 8 to 10 virtual machines has grown to 150 or 200 in some cases, making cloud a more practical model for many.
  • Supply chain and resilience pressures: COVID disruptions made it difficult to access data centers and get hardware delivered on time. Cloud gave organizations a way to spin up compute and storage quickly without depending on a supply chain that was no longer reliable.

From Migration to AI-driven Transformation: Where Organizations Can Get Stuck

Many organizations migrated workloads without thinking through what they were ultimately trying to achieve, and that is now creating real friction around AI adoption. Three gaps, in particular, are contributing to this challenge:

  • Fragmented data architecture: Lift-and-shift migrations moved applications to the cloud but left the underlying data problem untouched. Fragmentation across EMRs and other systems did not go away. It just moved, and that makes it difficult to do anything meaningful with AI.
  • Governance lag: Spinning up GPU infrastructure can be done quickly. Getting governance models, bias reviews, clinical validation, and compliance pipelines in place takes considerably longer, and most organizations are working through that gap right now.
  • Skills gap: Healthcare has not historically needed to compete for machine learning and language model talent, and that is now showing up in AI transformation efforts.

On near-term priorities, the discussion aligned around three areas: getting data governance in place, establishing a clear AI foundation with observability and audit trails, and moving beyond pilots to take two or three high-value use cases all the way through to production.

Hybrid Cloud Is a Permanent State, Not a Phase

Care is now delivered across hospitals, outpatient clinics, home settings, and connected devices. The infrastructure supporting that care has to keep up. The panel was consistent on one point: hybrid and edge cloud environments are not a bridge to something else. They are where healthcare operations are headed, and organizations need to plan accordingly.

Three things matter most for scaling hybrid environments well:

  • Workload placement: Where each workload should run depends on latency requirements, data residency, performance needs, and the specific use case. As AI models get smaller and begin running on local devices, that decision becomes even more consequential.
  • A common operating model: Running multiple environments without a consistent approach to identity, security, and observability creates fragmentation. Organizations need unified governance and visibility across the full environment, not separate management approaches for each part of it.
  • Interconnect and latency management: Egress costs, latency, and data exchange across distributed endpoints are practical operational factors that affect real outcomes. Getting these wrong adds cost and complexity that offsets the benefits of going hybrid in the first place.

Shadow AI also came up as a growing governance concern. Without an intentional strategy for where AI tools fit within hybrid environments, they tend to spread in ways that are hard to track or control.

Cybersecurity Is No Longer Just an IT Problem

The security perimeter healthcare organizations once relied on has effectively disappeared. Cloud platforms, Application Programming Interfaces (APIs), Internet of Things (IoT)-enabled devices, AI models, home care settings, and hospital systems all sit within the attack surface now, and the discussion was clear that this cannot be contained within IT alone.

Key strategies the panel highlighted:

  • Moving from perimeter-based to zero-trust: Static access controls and reactive threat detection are not keeping up with how fast threats are evolving. Identity-first security, continuous monitoring, and AI-driven threat detection are becoming the standard for organizations serious about resilience.
  • Security as a patient safety issue: Cybersecurity needs to be framed around patient safety, not just data protection. A cyber incident that disrupts clinical systems is not just an IT outage. It has direct implications for care delivery.
  • The case for managed services: Very few healthcare organizations have the resources to run a 24×7 security operations center or keep up with increasingly sophisticated threats. The emerging model has AI handling the first pass on event detection and deduplication, with humans in the loop to approve remediation before action is taken.

Where the Biggest Growth Opportunities Are Emerging

The biggest opportunities are not in infrastructure itself, but in what gets built on top of it. Three key areas emerged as the most significant growth opportunities:

  • Front and back-office transformation: Agentic AI in patient access and contact center workflows, and intelligent document processing for billing and administrative tasks, are where strong near-term momentum and measurable value are emerging.

Expert’s Corner

“Healthcare has largely crossed the cloud adoption phase, yet value realization remains uneven. The next phase will be defined by how effectively organizations build outcome-driven cloud environments that can scale data and AI, while bringing discipline to cost, complexity, and long-term value creation.”

Tanuja Sahay,
Research Director, Healthcare IT
Frost & Sullivan

  • Cyber resilience built into AI strategy: As AI becomes more central to clinical workflows, disruptions carry direct patient safety implications, in the same way EHR downtime does today. A solid AI governance strategy needs to be in place to manage onboarding, offboarding, and continuity as threats evolve.
  • Architecting for change: Building environments with interchangeable, componentized pieces means organizations can swap tools in and out as the landscape evolves, without accumulating technology debt or rebuilding from scratch. Given how fast things are moving, that flexibility is not optional.

The long-term value of healthcare cloud comes from the ability to securely connect data, workflows, and distributed care environments in a scalable and operationally sustainable way.

Click here to access the full discussion’s recording.

Ready to Lead the Transformation?

About Janani Hari

Janani Hari is a Senior Executive in the Content Innovation team at Frost & Sullivan, translating complex industry analysis into clear, value-driven narratives. She collaborates with practice area leaders, industry analysts, research directors, and subject-matter experts to create compelling content for decision-makers across the Energy and Healthcare & Life Sciences practices. Her work focuses on increasing engagement, conversion, and measurable impact across channels.

Janani Hari

Janani Hari is a Senior Executive in the Content Innovation team at Frost & Sullivan, translating complex industry analysis into clear, value-driven narratives. She collaborates with practice area leaders, industry analysts, research directors, and subject-matter experts to create compelling content for decision-makers across the Energy and Healthcare & Life Sciences practices. Her work focuses on increasing engagement, conversion, and measurable impact across channels.

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